Technical Support Advisor - (Italian-Speaking) - Remote - MI36

Concentrix; La Coruña; A distancia; EUR 25.000 - 38.000; Jornada completa

Descripción de la vacante

A global technology services company is seeking a Technical Support Advisor fluent in Italian and English to provide remote assistance on software and cloud technologies. The role includes providing excellent customer service and problem-solving support. Candidates should have a background in IT products, strong communication skills, and an aptitude for resolving diverse customer issues. This full-time position offers a permanent contract, training, and opportunities for professional growth.

Servicios

Excellent work environment

Good work-life balance

Extensive training on product and technologies

Development and promotion opportunities

Formación

• Excellent interpersonal and communication skills in Italian (native) and English (advanced).
• Experience in IT technologies/products, especially cloud-related.
• Ability to handle diverse customer situations with empathy.

Responsabilidades

• Provide technical support to customers in Italian.
• Help customers resolve issues related to software and cloud technologies.

Conocimientos

Interpersonal and communication skills in Italian

Communication skills in English

Problem-solving ability

Empathy and professionalism

Educación

Training or experience in IT technologies/products

Herramientas

Microsoft Windows

Cloud technologies

Descripción del empleo

Overview

Job Title: Technical Support Advisor - (Italian-Speaking) - Remote - MI36

Are you interested in starting or focusing your career in the technology and software area?

We are looking for Technical Support Agents with Italian to provide technical assistance to a project with a world leading software development company.

If you have similar previous experience, or you have developed as an IT Technician, and you are interested in the offer, do not hesitate to apply!

Responsibilities

Provide technical support to customers in Italian, helping them resolve issues related to software and cloud technologies.

Qualifications

• Excellent interpersonal and communication skills in Italian (native) and English (advanced)
• Training or experience in IT technologies/products, especially in Cloud technologies or products related to Office, Outlook, OneDrive, Exchange, SharePoint, Lync Server, and Microsoft Windows (valuable)
• Ability to handle diverse customer situations, with empathy and professionalism
• Critical and logical thinking for effective problem solving

What do we offer?

• Full time (39h/week), permanent contract, from Monday to Friday, 09.00 - 18.00
• Excellent work environment (multicultural)
• Good work-life balance
• Extensive training on the product, cutting-edge technologies and highly demanded in the market
• Important possibilities for development and promotion within the company, nationally and internationally
• Opportunity to work remotely from Spain if you are located outside of Galicia or office based role in our friendly location in A Coruña

If you think you fit the position or want more information about it, we invite you to apply, we will be happy to work with you!

Concentrix is an equal opportunity employer. We’re proudly united as one team, one company, globally. We’re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

R1661968

Location

La Coruña

Language Requirements

English, Italian (Required)

Time Type

Full time

Status: 2025-11-24

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R1661968