Technical Solutions Consultant (EU)

PVcase; Cataluña; A distancia; EUR 40.000 - 63.000; Jornada completa

Descripción de la vacante

A renewable energy technology company is seeking a Technical Advisor in Cataluña to leverage product expertise for customer success. This role involves organizing product adoption and ensuring customers realize the full value of solutions. Ideal candidates possess engineering backgrounds, technical software experience, and strong communication skills. Benefits include a customizable flex package, unlimited remote work, and a competitive salary between 40,000 - 63,000 Euros annually.

Servicios

Flex benefit package

Unlimited remote work

Flexible working hours

Half-day Summer Fridays

Full training and onboarding program

Participation in international training programs

Additional paid vacation days

Formación

• Proficiency in managing customer accounts and resolving issues.
• Ability to guide customers through software implementation.
• Demonstrated experience in managing complex technical projects.

Responsabilidades

• Act as a technical point of contact for low-touch customers.
• Advocate for customers and develop strong relationships.
• Collect and analyze customer data to identify trends.

Conocimientos

Solar or Engineering backgrounds

Hands-on technical experience with CAD / engineering

Fluency in additional languages

Strong communication skills

Project management

Herramientas

CRM software (Gainsight or Salesforce)

Descripción del empleo

Overview

Utilize product domain expertise to serve as a trusted technical advisor and resource for customers. Partner with our Pooled Customer Success team, who are responsible for driving strategic and commercial value to the customer. Guide customers through implementation, onboarding, and adoption by leveraging scalable methods such as video demos, webinars, how-to guides, etc. Drive healthy adoption, net retention, and reduce churn. Collect and analyze customer data to identify trends, understand adoption patterns, and provide insights to enhance the customer experience. Act as a technical point of contact for low-touch customers when escalations require clarification, deeper product expertise, or group sessions. Advocate for customers and develop strong relationships to ensure adoption of PVcase products. Consult with customers throughout the customer lifecycle to understand their business and strategic goals, ensuring ongoing value in PVcase’s products. Collaborate with cross-functional PVcase teams, including Sales, Product, Customer Education, and Marketing, to ensure a seamless customer journey. Partner with Support and Product teams to ensure recurring technical questions are captured and solved in scalable assets. Surface opportunities for expansion or cross-sell based on technical usage signals. Contribute to the design and delivery of scalable digital solutions that proactively address customer needs.

Qualifications

• Solar or Engineering backgrounds required.
• Hands-on technical experience with CAD / engineering or solar industry software required.
• Fluency in additional languages beyond English preferred (German, Spanish, Italian).
• Startup / Scale-up experience preferred.
• Experience creating and delivering scalable enablement assets (webinars, video demos, how-to guides, knowledge base articles).
• Ability to guide customers through software implementation, driving adoption, and ensuring customers realize the full value of the product.
• Strong communication skills to effectively collaborate with internal and external teams.
• Experience in managing customer accounts, handling escalations, and resolving issues.
• Strong problem-solving abilities and analytical mindset to identify and address customer challenges effectively.
• Excellent time management, project management, and interpersonal skills to collaborate effectively with internal and external stakeholders.
• Demonstrated ability to manage and build strong relationships with customers, providing technical guidance and support.
• Experience managing complex technical projects and translating concepts into actionable customer guidance.
• Excellent communication and presentation skills to effectively engage with technical and non-technical stakeholders.
• Proficiency in using CRM software such as Gainsight or Salesforce, and other relevant tools, preferred.

Benefits

• Get Ready To Enjoy
• Flex benefit package, customizing perks to match your unique style.
• Enjoy unlimited remote work.
• Flexible working hours, harmonizing your personal and professional life.
• Half-day Summer Fridays.
• Full training and onboarding program for a seamless start.
• Exclusive work only with international markets.
• Considerable & steadily increasing salary, recognizing and rewarding your dedication.
• Frequent in-office and after-hours activities with team members.
• Participation in international training programs.
• Internal transparency with company results and salary system, promoting a culture of trust and collaboration.
• Additional paid vacation days, including birthdays, volunteering, and other occasions.
• Salary Range: Base starting from 40,000 to 63,000 Euros / year gross, plus variable commission.
• Salary range is based on years of experience, industry experience, and relevant skill set.
• Immigration-related employment benefits, such as visa sponsorship, are not available for this position.