Supervisor-Club Level

The Ritz-Carlton; Tenerife; Híbrido; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

A prestigious luxury resort in Tenerife seeks a Retreat Supervisor to oversee personalized guest experiences. The role involves leading a dedicated team, ensuring high standards of service and guest satisfaction. Candidates should possess supervisory experience in exclusive environments, demonstrate exceptional leadership and communication skills, and be fluent in both English and Spanish. This position offers competitive benefits and opportunities for growth within an esteemed international company.

Servicios

Competitive salary above market standards

Explore Rate hotel discounts

Discounts on Food & Beverage

Corporate benefits and discounts

Complimentary guest stay after one year

Continuous training opportunities

Comprehensive corporate medical care

Formación

• Previous supervisory experience in exclusive environments.
• Ability to inspire teams and maintain high service standards.
• Genuine passion for personalized luxury service.

Responsabilidades

• Supervise daily operations within the Retreat area.
• Lead and develop the Retreat team for exceptional service.
• Anticipate and manage special requests from guests.

Conocimientos

Leadership skills

Communication skills

Attention to detail

Problem-solving

Fluency in English and Spanish

Educación

Previous supervisory experience

Valid work authorization for Spain

Descripción del empleo

Instantly recognizable, The Ritz-Carlton Tenerife, Abama is the island's most iconic resort: a serene oasis where the sea, land, and subtropical vegetation blend with Moorish-inspired architecture. It has 462 rooms and suites divided between the vibrant Citadel and the exclusive Retreat, offering magnificent views of the Atlantic Ocean, Mount Teide, or lush gardens. The resort features world‑class restaurants, a 2,500 m² spa and fitness center, multiple swimming pools, the largest Ritz‑Kids in Europe, and an exclusive beach area at Abama. It is a multi‑award‑winning culinary destination.

JOIN OUR TEAM!

We are looking for a Retreat Supervisor to oversee and elevate the Retreat experience, a private area where discretion, personalization and excellence are essential. This role leads by example, anticipates guests’ needs and ensures every interaction reflects The Ritz‑Carlton Gold Standards.

RESPONSIBILITIES

• Supervise daily operations within the Retreat area and all personalized services associated with this exclusive zone.
• Lead, motivate and develop the Retreat team to ensure outstanding service, presentation and professionalism.
• Ensure a seamless, consistent and highly personalized guest experience from arrival to departure.
• Anticipate guest preferences and expectations, manage special requests and coordinate bespoke experiences.
• Handle guest concerns with discretion, empathy and efficiency, ensuring excellent resolution.
• Work closely with Front Office, Guest Relations, Housekeeping, F&B, Spa and other departments.
• Proactively follow up on VIP, repeat and special‑occasion guests.
• Ensure all relevant guest information is accurately recorded and maintained in internal systems.
• Uphold brand standards, service quality and privacy within the Retreat area.
• Support ongoing team training and participate in continuous service improvement initiatives.

QUALIFICATIONS

• Previous supervisory experience in exclusive environments such as Retreat, Club Level, Concierge, Guest Relations or luxury Front Office operations.
• Strong leadership, communication and attention‑to‑detail skills.
• Ability to inspire teams and maintain the highest standards of service at all times.
• A genuine passion for personalized luxury service and refined problem‑solving.
• Fluency in English and Spanish; additional languages are a strong advantage.
• Valid work authorization for Spain.

BENEFITS

• Competitive salary above market standards and flexible compensation.
• Explore Rate hotel discounts at over 9,500 Marriott properties worldwide, extended to family members, partners and parents.
• 20% discount on Food & Beverage at all Marriott hotels and 50% discount on the resort’s culinary offerings.
• Up to 75% discount on flights for Tenerife residents traveling to mainland Spain.
• Corporate benefits with exclusive discounts on leisure and travel.
• Special birthday gift.
• Complimentary guest stay at our resort after one year of service.
• 13th and 14th salary payments.
• Continuous training through our corporate university.
• Career development and growth opportunities within an international company.
• Complimentary staff meals.
• Uniform and laundry service provided (department‑dependent).
• Team events, celebrations and engagement activities.
• Participation in social responsibility initiatives.
• Comprehensive corporate medical care.

APPLY NOW

Submit your application via MarriottCareers with your application documents.

Marriott International is an equal opportunity employer. We value a diverse workforce and an inclusive culture and are committed to non‑discrimination on any protected basis.