Store Manager (Madrid) K-WAY

Kappa Iberia; Madrid; Presencial; EUR 35.000 - 50.000; Jornada completa

Descripción de la vacante

A premium retail brand in Madrid is seeking a Store Manager to lead a high-performing team and ensure exceptional customer experiences. The ideal candidate will have at least 5 years of experience in store management within the premium or luxury retail sector. Responsibilities include managing store operations, sales analytics, and fostering team collaboration. Opportunities for professional development are provided.

Servicios

Professional development assistance

Uniform provided

Formación

• At least 5 years of relevant experience as a Store Manager in a ready-to-wear retail brand at premium or luxury level.
• Exceptional customer-oriented interactions and outstanding service experience.
• Proven organizational and leadership skills.

Responsabilidades

• Manage and lead a high-performing team to deliver excellent customer experiences.
• Monitor, analyze sales analytics, and manage store operations.
• Inspire and support the store team while fostering teamwork.

Conocimientos

Store management

Customer service

Team leadership

Sales analysis

Bilingual (Spanish and English)

Descripción del empleo

Overview

For our K-Way store in Madrid, we’re looking for a Store Manager to kick off, manage, and lead a high-performing team to ensure the best level of customer experience, deliver the brand’s vision, and achieve sales targets.

Key Responsibilities

• Excellent customer experience
• Promote and deliver excellent in-store customer experience, ensuring the team understands and caters to customer needs with consistently high-quality service.
• Ensure the team excels in selling techniques and styling abilities.
• Be active and present on the shop floor, acting as a role model and engaging with customers and team members.

• Drive for results
• Monitor and analyze sales analytics, budgets, and forecasts to optimize performance.
• Provide clear daily, weekly, and monthly sales targets with the team, and follow up regularly on achievement.
• Provide the hierarchy with clear and regular insights regarding store performance.

• Store Management
• Oversee daily store operations, including inventory management and cash handling, in compliance with company policies.
• Communicate efficiently within the company about store needs for support and opportunities for business acceleration.
• Manage staff scheduling, ensuring appropriate staff coverage.

• People leadership
• Lead, inspire and support the store team, fostering high energy, motivation and a strong spirit of teamwork.
• Foster a culture of constructive feedback in the team.
• Ensure the company’s policies are understood and adopted by all team members.

Knowledge, Skills & Abilities Required

• At least 5 years of relevant experience as a Store Manager in a ready-to-wear retail brand at premium or luxury level.
• Experience in all aspects of store management and exceptional customer-oriented interactions with the aim of creating outstanding customer service experiences and relationships.
• Leadership skills and the ability to build, manage, and collaborate within a team, with proven organizational abilities.
• Strong communication skills, effective in interacting with the team, colleagues, and senior management.
• Fluent in both Spanish and English.

K-Way is committed to creating a supportive and motivating work environment, promoting collaboration and open dialogue, welcoming every voice and idea. In addition, K-Way offers opportunities for professional and personal development, providing the resources and tools necessary for growth and success.

Tipo de puesto: Jornada completa, Contrato indefinido

Beneficios:

• Ayuda al desarrollo profesional
• Uniforme proporcionado

Ubicación del trabajo: Empleo presencial