Spanish-Speaking Content Review & Community Support Specialist

Cbtalents; A distancia; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A digital community support company in Málaga is looking for a Spanish-speaking Content Review & Community Support Specialist. The role involves maintaining a safe online environment by reviewing user-reported content, responding to inquiries, and analyzing trends. Candidates should possess native-level Spanish and good English skills, with up to 1 year of experience in related fields. A competitive gross monthly salary of €1,045, along with potential performance bonuses, is offered, with remote work available from Greece after relocation.

Servicios

Relocation package including flight ticket and airport pickup

Work-from-home conditions

Formación

• Native-level Spanish (C2) and good English (B2) communication skills.
• Up to 1 year of experience in customer service or similar environments.
• High cultural awareness regarding the supported market.

Responsabilidades

• Assist users with inquiries while maintaining compliance with platform policies.
• Analyze trends and identify risks in user-reported content.
• Escalate sensitive issues to appropriate teams.

Conocimientos

Empathy

Analytical skills

Interpersonal communication

Attention to detail

Descripción del empleo

Spanish-Speaking Content Review & Community Sup...

Location:anywhere in Greece
Work Model: remote
Schedule: MondaySunday, rotating shifts between 07:0022:00
Language: Spanish (C2) + English (B2)
Training: 1 week (paid)
Visa Support: Not provided
Relocation: Provided for candidates relocating from within the EU
Employment Type: Full-time

About the Role

We are seeking a Spanish-speaking Content Review & Community Support Specialist to join our team. In this role, you will help maintain a safe digital environment by reviewing user-reported content, responding to community inquiries, and ensuring compliance with platform policies.

You will support users with empathy, accuracy, and professionalism while analyzing trends, identifying risks, and providing insights that improve the overall user experience.

Key Responsibilities

Assist users by handling inquiries with empathy, accuracy, and timely responses

Stay informed about platform products, community standards, and policy updates

Make balanced, well-reasoned decisions based on established guidelines

Investigate and resolve issues reported on the platform (account support, policy concerns, abusive content review)

Enforce platform Terms of Use by monitoring reports of potential policy abuse

Analyze data and identify trends, inefficiencies, or risks in workflows

Provide high-quality written and verbal support

Escalate sensitive cases to the appropriate teams

Use market-specific insights to improve user support processes

Maintain cultural awareness of the region you support, ensuring consistent and fair policy application

Language Requirements:

Native-level Spanish (C2)

Good English communication skills (B2 or approved equivalent test result)

Analytical Skills:

Ability to follow reasoning and analytical testing standards (minimum score based on internal assessment)

Experience:

Up to 1 year of experience in Business Process Outsourcing, customer service, or similar process-driven environments (preferred)

High cultural awareness regarding the supported market/region

Department Workstreams

You may be assigned to one of several workflow areas, such as:

Business Integrity (moderately sensitive content)

Content Moderation (including reviewing images, ads, videos, and comments)

Intellectual Property Review

User Support (chat/email)

Policy Enforcement & Operations

Product Operations (gathering training data, reviewing videos, etc.)

Gross monthly salary: 1,045

Performance bonus: Up to 160 per month

Agency contract: Yes

Brand use: No

Relocation Package (for eligible candidates)

Flight ticket (within the EU)

Airport pickup

Work-from-home conditions:

If relocating: WFH location is Athens

If local: WFH can be anywhere within Greece

Accepted Documents

Full-purpose or Specific-purpose work permit card

Certificate of Protection (refugees)

Strong interpersonal and communication skills

High attention to detail

Empathy and emotional resilience

Ability to make sound decisions while following policy guidelines

Comfort working with potentially sensitive content

Motivation to contribute to a safer online community