Spanish Customer Support Expert - Relocate to Greece!

Workster; A distancia; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

Una empresa de outsourcing global busca Expertos en Soporte al Cliente que hablen español para apoyar a diversas empresas internacionales. El rol incluye asistir a usuarios, resolver problemas y analizar datos para mejorar la experiencia del usuario. Se ofrecen posiciones remotas y en persona en Atenas, con un paquete de reubicación y una capacitación completa. Se requiere un nivel de español C1 y un buen nivel de inglés (B2).

Servicios

Paquete de reubicación para roles en Atenas

Salario competitivo + bonificaciones por desempeño

Entrenamiento completo y oportunidades de desarrollo

Formación

• Excelente comunicación y capacidad para trabajar en equipo.
• Capacidad para adaptarse a cambios de políticas y procesos.
• Habilidades informáticas y de internet sólidas.

Responsabilidades

• Asistir a los usuarios con empatía y eficacia.
• Investigar y resolver consultas sobre cuentas y servicios.
• Analizar datos entrantes para mejorar la experiencia del usuario.

Conocimientos

Español nivel C1

Inglés (B2)

Experiencia en soporte al cliente

Resolución de problemas

Adaptabilidad

Descripción del empleo

Workster is partnering with one of the

Obtenga más información sobre este puesto leyendo los detalles a continuación y luego envíe su solicitud para ser considerado.

largest global outsourcing companies

to recruit

Spanish-speaking Customer Support Experts

for various international projects across multiple industries.

These roles support

major global companies

in areas such as social media, digital communication, mobility, online payments, cybersecurity, e-commerce, and consumer electronics, all without disclosing brand names.

Your Role

As a Customer Support Expert, you will help users across different platforms and services, ensuring a smooth, safe, and high-quality experience.

You Will :

• Assist users with empathy, accuracy, and efficiency
• Stay informed about the specific project’s policies, products, and guidelines
• Make balanced, policy-aligned decisions while maintaining user satisfaction
• Communicate clearly and professionally, in writing and verbally
• Investigate and resolve inquiries related to accounts, usage, and service issues
• Respond to user questions with high quality, speed, and empathy
• Use your market knowledge to spot trends and recommend scalable improvements
• Analyze incoming data to enhance the overall user experience
• Support enforcement of platform or service rules when required
• Review reported content or cases within agreed timeframes
• Identify workflow inefficiencies and suggest process improvements
• Recognize patterns and elevate cases when necessary

Your Qualifications

• C1 level Spanish
• Good English (B2)
• Availability for remote roles within Greece
• or for office-based positions in Athens (depending on the project)
• Customer Support experience is a plus
• Ability to work independently and collaboratively
• Strong problem-solving and critical thinking skills
• Flexibility and adaptability to policy and process changes
• Confident computer and internet skills
• Ability to provide required documentation (ID / Passport, Birth Certificate)

The Offer

• Multiple project options, matched to your skills and preferences
• Remote positions anywhere in Greece
• onsite roles in Athens
• Relocation package for Athens-based roles (flight, hotel stay, and housing assistance)
• Competitive salary + performance bonuses
• Rotational shifts depending on the project
• Diverse and multicultural work environment
• Full training, continuous support, and strong career development opportunities