Service Desk Technician: Incident Resolution & ITSM

Serviclients; A distancia; EUR 21.000; Jornada completa

Descripción de la vacante

A leading technology company in Comunidad de Madrid is looking for a Service Desk Technician to handle incident management and resolution in a dynamic environment. Ideal candidates will have 1-2 years of experience in IT support, strong skills in ITSM tools, and a solid understanding of IT asset management. The role involves working in rotating shifts, ensuring compliance with service levels, and collaborating with various technical teams to enhance service quality.

Formación

• 1-2 years of experience in IT support.
• Proficient with ITSM tools and processes.
• Strong understanding of incident resolution and escalation.

Responsabilidades

• Participate in incident management and resolution.
• Collaborate with technical teams for service improvement.
• Generate and update documentation to reduce incidents.

Conocimientos

English proficiency level of C1

Experience in IT support (1-2 years)

Managing IT assets using CMDB tools

Experience with ITSM tools (preferably ServiceNow)

Incident diagnosis and resolution

Active Directory knowledge

Experience with monitoring tools

Educación

Superior Technician in Management of Compute Systems or similar

Herramientas

ServiceNow

M365 (Teams, Sharepoint, Exchange, Office)

Windows 10 / 11 / MacOS

Descripción del empleo

A leading technology company in Comunidad de Madrid is looking for a Service Desk Technician to handle incident management and resolution in a dynamic environment. Ideal candidates will have 1-2 years of experience in IT support, strong skills in ITSM tools, and a solid understanding of IT asset management. The role involves working in rotating shifts, ensuring compliance with service levels, and collaborating with various technical teams to enhance service quality.