Service Delivery Manager - Payroll Managed Services On Sap

EPI-USE; Madrid; Presencial; EUR 35.000; Jornada completa

Descripción de la vacante

A leading payroll services provider is seeking a Service Delivery Manager in Madrid. The ideal candidate will have at least 2 years of technology service delivery experience and excellent English communication skills. Key responsibilities include liaising with clients, monitoring Service Level Agreement performance, and conducting service review meetings. This hybrid role offers career progression and a competitive salary of €35,000 per annum.

Servicios

Career progression

Supportive team

50% contribution to private medical insurance

25 working days of holidays

Regular training

Formación

• Located within commutable distance of Madrid, Spain.
• At least 2 years of technology service delivery experience.
• Knowledge of GDPR and data protection laws.

Responsabilidades

• Liaise with clients and conduct service review meetings.
• Monitor Service Level Agreement performance.
• Handle escalations for service-related issues.

Conocimientos

Professional English language ability (C1 or better)

Excellent communication skills

Client relationship management

Ability to work to agreed deadlines

Attention to detail

Herramientas

Microsoft Excel

Microsoft Word

SAP knowledge

Descripción del empleo

Service Delivery Manager

EPI-USE – Salary €35,000 per annum

Location :

• Office (Madrid) & home based (Hybrid)

THE ROLE

Due to growth, an exciting opportunity has arisen for a Service Delivery Manager to join the Employee Managed Services (EMS) team at EPI-USE, which provides outsourced payroll services to enterprises on SAP payroll and SAP SuccessFactors technology.

As a Service Delivery Manager in the EMS bureau team, you will be responsible for liaising with clients, preparing for and conducting service review meetings including Quarterly Business reviews, monitoring Service Level Agreement performance, and being a point of contact in escalations for service-related issues.

The ideal candidate will have excellent communication skills (they must have excellent English language skills) and convey attentiveness and helpfulness towards clients. They must have a strength in interpreting and presenting data, including Key Performance Indicator and Service Level Agreement data, Management Information, during service review meetings.

You will be expected to maintain confidentiality at all times, comply with data protection (GDPR) legislation and carry out any reasonable duties as requested by line management.

This is a hybrid role with :

• Career progression
• Supportive team
• Increasing payroll and SAP knowledge through a varied role
• Competitive salary
• Holidays : 25 working days per year.
• The company offers to contribute 50% towards optional private medical insurance cover
• Regular training

Requirements : Essential :

• Professional English language ability (European Languages framework C1 or better), and strong oral and written communication skills
• You must be located within commutable distance of Madrid, Spain
• At least 2 years of technology service delivery experience
• Client relationship management, and ability to proactively offer solutions.
• Ability to work to agreed deadlines and adapt to change
• Accuracy and attention to detail
• Capable of building relationships
• Ability to grow the business
• Knowledge of – GDPR and data protection laws

Desirable :

• Working knowledge of Microsoft Excel and Word
• Payroll knowledge
• SAP knowledge
• Relevant experience of working in a busy multi-client environment
• Looking to progress a diverse career
• Knowledge of ITIL frameworks