Senior Deskside Engineer

Computacenter AG & Co. oHG; Sevilla; Presencial; EUR 30.000 - 40.000; Jornada completa

Descripción de la vacante

A leading independent IT services provider in Spain is hiring a Deskside Engineer to identify and resolve IT issues within established quality. This full-time role requires 2-3 years in a Microsoft environment and excellent customer service skills. Responsibilities include managing video conference setups, organizing warehouse inventory, and installing systems and software. The position offers a permanent contract with benefits like ticket restaurants and health insurance, as well as opportunities for training and career development.

Servicios

Ticket restaurant (Cobee, 1980€ per year)

Private health insurance after 6 months

Gym discounts

Free online language classes

Access to 1,000+ technical courses

Fully paid training

Career development programs

Formación

• 2-3 years of experience as a Deskside Engineer in a Microsoft environment.
• Driving license required.

Responsabilidades

• Identify and solve IT issues within established time and quality.
• Configure and prepare video conference rooms.
• Organize and inventory the warehouse.
• Install Microsoft Operating Systems and devices.
• Install software and other scripts.
• Replace components in various devices.
• Document and communicate with teams.
• Provide services at different sites.

Conocimientos

Google Suite

Service Now

Microsoft Office

Windows

iOS

Customer service excellence

Self-management

Adaptability

Organized and efficient

Educación

Intermediate or Advanced Vocational Training in Computer Science

Descripción del empleo

Computacenter is a leading independent technology partner, trusted by large corporate and public sector organisations. We help our customers to source, transform and manage their IT infrastructure to deliver digital transformation, enabling users and their business worldwide.

Role

• Identifying and solving various IT issues within the established time and quality (connectivity, application errors, operating system failures, etc.).
• Configuring and preparing video conference rooms.
• Organizing and inventorying the warehouse.
• Installing Microsoft Operating Systems and imaging devices (desktops, laptops, tablets, and PDAs).
• Installing software and other scripts.
• Replacing components (hard drives, processors, etc.) in different types of devices (desktops, laptops, tablets, and PDAs).
• Performing other IT-related tasks following Computacenter's directives.
• Documenting and constantly communicating with different on‑site or remote teams.
• Mobility is required for the technician to provide services at different sites.

Necessary Knowledge

• Google Suite
• Service Now
• Microsoft Office
• Windows
• iOS
• Experience of at least 2-3 years as a Deskside Engineer in a Microsoft environment
• Intermediate or Advanced Vocational Training in Computer Science
• Driving licence required

Skills / Behaviours

• Excellence in Customer service
• Able to self-manage
• Adaptability under critical events
• Organised and efficient

Details of the vacancy

• Permanent and full-time contract, Monday - Friday 40hours/week coverage with the possibility of on-call or weekend interventions
• Ticket restaurant (Cobee, 1980€ per year) after 3 months and private health insurance after 6 months
• Access to VIP District: gym discounts, restaurants, car wash, etc
• Free online language classes (GER, FRE, SPA & ENG)
• Access to an online platform with access to over 1,000 technical courses and preparation programmes for certifications such as ITIL, CompTIA, CCNA, PRINCE2, ORACLE, TOGAF, and many more
• Training in different skills such as: stress management, time management, communication improvement, leadership
• Fast recruitment process
• Fully paid training
• An international environment where people support and respect each other
• Career development and leadership program opportunities
• Fully paid training

About us

Computacenter is a leading independent provider of IT infrastructure services. We have about 15,000 employees worldwide who are accompanying our international customers on their path to digital transformation. Our team of professionals serves corporate and government clients in a variety of industries. We support around 4.2 million users from our Global Service Desk. They are in more than 70 countries and speak 30 languages.

At our service desk locations, you can expect a dynamic, international and informal work environment with flexible work schedules and various offers for professional and personal development. Our informal atmosphere and the strong feeling of belonging makes you feel like being part of a great community.

Interested in joining a company with a strong sense of community?

We’re growing. We’re hiring. We encourage. We empower. We support.