Senior Customer Success Manager Based in Portugal (Brazilian Portuguese)

Crisalix LABS, SLU; España; A distancia; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A leading tech company seeks a Customer Success Manager based in Spain to support Brazilian clients, providing training and technical support for their SaaS platform. Candidates should have 4+ years of experience in B2B SaaS, fluency in Brazilian Portuguese, and excellent communication skills. The role is fully remote, focusing on client relationships and ensuring optimum platform utilization.

Formación

• 4+ years in Customer Success within a B2B SaaS or software company.
• Fluent in Brazilian Portuguese and good English (B2+).
• Excellent communication and customer service skills.

Responsabilidades

• Provide mentorship and guidance through knowledge of the platform.
• Develop trusted advisor relationships with clients via multiple channels.
• Encourage refresher and new functionality training for clients.
• Identify client concerns and potential sales opportunities.
• Manage customer retention.

Conocimientos

Customer-focused

Problem-solving

Consultative skills

Technical knowledge

Sales-oriented

Organised

Descripción del empleo

Overview

We are looking for a Customer Success Manager based in Portugal only for the Brazilian Market and who will be working fully remotely, to help implement, educate and train our new and existing clients on all aspects of our SaaS platform and for them to get the most out of the features and tools it contains. You will help our clients to use and navigate our platform and integrate it into their daily processes within their practice / clinic in a seamless way.

Responsibilities

• Provide mentorship and guidance through demonstrable knowledge of the Crisalix platform solutions by acting as a consultant to the client.
• Develop a trusted advisor relationship with clients and provide solid technical support for all product needs of the platform throughout the customer journey via e-mail, live chat, WA, or telephone.
• Encourage refresher training and training on new functionalities to ensure the client is getting the optimum use from the platform capabilities.
• Constantly training on best practices.
• Be willing to learn and have a deep understanding of the software and be able to explain it to clients that might not be very tech savvy.
• Adapt your speed of teaching to the understanding speed of the client.
• Experience training people in the past on solutions using a tablet device.
• Work closely with the company C-Suite to ensure CS processes are followed intricately.
• Identify client concerns or possible additional commercial opportunities that could be addressed with the help of the sales team.
• Ensure the client has access to all online learning resources.
• Customer retention management.
• Escalate information and provide feedback from users to the marketing and development team.

Qualifications

• 4+ years of experience in Customer Success within a B2B SaaS or software company.
• Tech-savvy with a strong desire to build and support relationships and expand product use within a customer environment.
• Fluent/native in spoken and written Brazilian Portuguese, plus a good level of English (B2+).
• Excellent judgment with consultative, problem-solving, and escalation resolution skills.
• Customer-focused with the ability to convey knowledge to clients with differing levels of technical knowledge.
• Superior written and verbal communication skills; able to communicate clearly to audiences of various levels.
• Strongly sales-oriented, hands-on personality with customer service orientation.
• Organised and enthusiastic with attention to detail.
• Please note: Based in Europe and possess customer success experience as well as speaking Brazilian Portuguese.

We value

• Experience in B2B and luxury / niche B2C companies / aesthetic industry and/or medical field.
• Tech support or sales background.
• Empathy and patience with a strong desire to provide excellent training and support.
• Resilience, comfort with ambiguity, and ability to thrive in a fast-paced agile environment.
• Brand ambassador who delivers a superior client experience.
• Ability to follow processes and maintain confidentiality.

About Crisalix

We are the first company to:

At Crisalix, prior to any aesthetic or reconstructive procedure, we help doctors and educate patients by answering their fundamental questions, thanks to our state of the art online 3D visualisation solutions. Our proprietary platform is used by patients, leading medical aesthetic brands and the most recognized healthcare professionals around the world throughout the full patient journey, establishing us as the market leader. With our improvements on the main medical and business metrics, we are proud to enhance the beauty journey of people worldwide.

Team and Apply

We are an international technology engineering organisation focused on people and our product. If you would like to know more, please apply in English or email [e-mail]. Is this role not an exact fit? Sign up to keep in touch and we’ll notify you when we have new positions. Crisalix is committed to equality of opportunity for all staff, and applications from all suitably qualified individuals are encouraged, regardless of age, disability, sex, gender identity, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.