Senior Business Analyst

Eursap - Europe's #1 SAP Recruitment Agency ⭐⭐⭐⭐⭐; Madrid; Híbrido; EUR 37.000 - 44.000; Jornada completa

Descripción de la vacante

A leading recruitment agency in Spain seeks a Senior Business Analyst / ITSM Knowledge Manager fluent in German and English. The role focuses on implementing knowledge management in IT services and requires solid experience in business analysis and ITSM platforms. Offering a flexible working model with 30 days holiday, great benefits and a competitive salary ranging from €37,600 to €43,700 gross per annum.

Servicios

Company laptop

Health insurance

Gym discounts

Restaurant tickets

Career progression opportunities

Formación

• Minimum B2 level in German language.
• Fluent in English required.
• Experience with enterprise-grade ITSM platforms.

Responsabilidades

• Support operational implementation of knowledge management topics.
• Analyze business needs and report results.
• Coordinate interviews and assessments.

Conocimientos

Experience as a Business Analyst

Knowledge Management

Communication skills

Presentation skills

Organizational skills

Herramientas

ServiceNow

ITIL

Descripción del empleo

Overview

Senior Business Analyst / ITSM Knowledge Manager. German Speaking. Barcelona, Spain. Flexible Start Date from September 2025 onwards. Permanent (in-house) Job.

Salary: €37,600 - €43,700 + Great Benefits END-CLIENT.

Responsibilities

• As an ITSM Knowledge Manager, you will support the operational implementation of knowledge management topics within the ITSM (IT Service Management) context.
• You will work closely with other IT teams to establish the use of knowledge within IT support processes based on ServiceNow.
• You will analyze business needs, identify areas for improvement, and report on the results.
• You will support local IT units in the individual national subsidiaries in implementing best practices.
• You will moderate meetings and independently coordinate interviews and assessments within the knowledge management framework.
• You will motivate and inspire our customers and IT colleagues regarding knowledge management.
• You will analyze all the business processes within the company and the various IT systems they use to establish the importance of each technology, determine criticality and estimation of fix timelines, and negotiate SLAs between business users and the IT Technical Support Department to ensure urgent issues are prioritized and resolved within acceptable timeframes.

Required Skills and Experience

• You must have experience as a Business Analyst within any enterprise-grade ITSM platform.
• You must have experience with Knowledge Management.
• Ideally, you have a good understanding of how to organize and effectively provide knowledge management in IT service & support.
• You should have high motivation, innovative and solution-oriented ideas, professional demeanor, strong communication, presentation and organizational skills.
• Must be familiar with SLA (Service Level Agreements).

Nice to have but not mandatory

• Experience with ServiceNow is a strong plus but nice to have.
• Knowledge of ITIL is nice to have

Languages

• Must have strong German language skills, minimum B2 level
• Must be fluent in English

Salary Package

• The Fixed Basic Salary on offer is subject to your level of skills, knowledge and experience and ranges between €37,600 - €43,700 gross per annum
• Fantastic above inflation annual pay rises every year

Great Benefits

• Great Career Progression Opportunities
• Great family / work life balance
• 30 days holiday per year
• On top of your annual basic salary, the company offers over €4,000 in additional company fringe benefits such as :
• Company laptop
• Health insurance
• Restaurant tickets
• Gym discounts
• E-Bikes and ride sharing apps
• and more...

Remote Working

• The company has a hybrid working model :
• 60% remote work per month
• You will have the freedom to choose which days you want to work in the office and which days to work remotely. There is no set schedule and you have complete freedom to pick and choose your which days to an extent. There will be some days when a team meeting / workshop is scheduled and you must attend the office on the specified day.
• You can NOT work remotely from outside of Spain. If you do not live in Spain, then you must relocate to Spain. You can live anywhere in Spain as long as you are willing to commute to the Barcelona office 40% per month (ideally 1 -2 days per week in the office).

Work Visa Sponsorship

• Sponsorship for a Spanish work permit is NOT possible. All candidates must therefore already have the right to work in Spain before applying.

Related keywords

Business Analyst, Business Analysis, Knowledge Management, ITSM, IT Service Management, SLM, Service Level Management, SLA, Service Level Agreements, IT Help Desk, IT Service Desk, IT Technical Support, ServiceNow, SNOW, BMC Helix ITSM, Remedy, Ivanti Neurons for ITSM, Cherwell Service Management, TOPdesk, ManageEngine ServiceDesk Plus, HaloITSM, InvGate Service Management, Proactivanet, EV Service Manager.