Salesforce Technical Lead

Omega CRM; Sant Cugat del Vallès; Híbrido; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A leading digital transformation company is looking for a Technical Lead to oversee Salesforce.com implementations, ensure project compliance, and support technical teams. Candidates should have over 3 years of relevant experience, a strong grasp of agile methodologies, and proficiency in English. The role offers a permanent contract and flexible work options in Sant Cugat del Vallès, Spain.

Servicios

Health insurance

Flexible schedule

Home office support

Professional development opportunities

Certifications plan

Formación

• 3+ years of experience in Salesforce.com implementations.
• Experience in different modules: Sales Cloud, Service Cloud, Marketing Cloud.
• Experience supporting technical teams in project settings.

Responsabilidades

• Support sales and functional teams in technical aspects.
• Ensure compliance with software quality standards.
• Identify risks in technical management and project profitability.

Conocimientos

Salesforce.com implementation

Agile methodologies

High level of English

Descripción del empleo

Omega CRM is a Merkle & Dentsu company, leader in development of Customer Experience services, with +20 years of experience in the use of Technology applied to Marketing and providing a unique Customer Relationship with mainly focus on Innovation is looking for a Technical Lead.

MAIN TASKS

• Provide support to the sales and functional team in assigned accounts when technical knowledge of the solution is required : Solution design, estimation, and assumptions.
• Support the PM / DM in technical leadership on the project, bringing comprehensive technical knowledge of the platform and identifying the best solution to meet the project's functional demands.
• Detect and notify risks in the technical management of project / client profitability.
• Ensure the smooth progress of the project in terms of Scope, Schedule, and Costs. Alerting and anticipating possible deviations to the Project Manager / Delivery Manager.
• Ensure the fulfillment of the project's technical objectives.
• Ensure compliance with the agreed software quality standards with Omega's Technical Management.
• Supervise the effort estimations of the development and support team during the testing phase of a project.
• Collaborate with the PM / DM in project demos for the client.
• Ensure the final delivery of technical documentation for a project.
• Participate in the development and training of the technical team, advising them to improve their technical skills.
• Identify possible technical Up & Cross Selling opportunities.
• Identify possible methodological improvements for the technical team.
• Collaborate in Omega's community of practice, providing thought leadership, training, and mentoring to other collaborators to develop technical capabilities.

REQUIRED EXPERIENCE

• 3+ years participating in the full lifecycle of Salesforce.com implementations.
• Experience in Salesforce.com projects.
• Experience in the different modules : Sales Cloud, Service Cloud, Marketing Cloud,
• Experience with agile methodologies.
• High level of English.

WHAT DO WE OFFER

• Permanent contract.
• Flexible Schedule. We make it easy. Balance your professional and personal life.
• Certifications plan. Improve your skills and get the official certificate from our main partners.
• Home Office. You decide and we support you.
• Flexible retribution (public transport ticket, Ticket restaurant, …).
• Health insurance.
• OMEGA in action. Our commitment to a better society is not just an intention
• Professional development : Evolve, grow and get where you want to go.

About us

Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI.

Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact.

With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain.

We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing and Analytics.

Client satisfaction is at our core (rating : 4.9 / 5), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia).

At Omega CRM, we believe in growth through people – guided by our values : #Talent, #Flexibility, #Commitment, #Innovation. We grow #Together.