Reservations Agent

The Ritz-Carlton; Tenerife; Híbrido; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A luxury resort in Tenerife is seeking a Reservations Agent to create exceptional guest experiences by handling reservations and inquiries with professionalism. Ideal candidates will have a background in hospitality, excellent communication skills, and be fluent in English and Spanish. If you're passionate about guest service and thrive in a dynamic environment, this is the role for you.

Servicios

Above market salary

Discounted travel rates at over 9500 hotels

20% discount on culinary offerings

50% discount on meals

75% discount on flights for local residents

Comprehensive corporate benefits

13th and 14th salary

Innovative training programs

Employee celebrations and team outings

Health company medical care

Formación

• Experience in hospitality, reservations, or customer service.
• Ability to handle guest inquiries and reservations with warmth and professionalism.
• Proficiency in booking management and customer interaction.

Responsabilidades

• Handle incoming reservation requests via various channels.
• Provide information about room types, rates, and resort amenities.
• Confirm and modify reservations accurately in the system.
• Respond promptly to guest inquiries and special requests.
• Coordinate with other departments for smooth guest experiences.
• Identify upselling opportunities for guests.

Conocimientos

Excellent communication skills

Customer service experience

Team collaboration

Fluent in English and Spanish

Knowledge of German (optional)

Educación

Valid work permit for Spain

Descripción del empleo

Instantly recognizable, The Ritz-Carlton Tenerife, Abama is the island's most iconic resort: an oasis of tranquility, where sea, land, and subtropical vegetation effortlessly combine with iconic, Moorish-inspired architecture. The 462 guest rooms and suites - divided between the vibrant Citadel and the exclusive Retreat - enjoy magnificent views over the Atlantic Ocean, Mount Teide, or the resort's lush gardens. An award-winning gastronomic destination in its own right, this 5-star resort in Tenerife's world-class restaurants range from light, simple cooking to Michelin-starred gourmet cuisine. Providing a haven of escape, this timeless island resort features numerous swimming pools, a 2500m2 Spa & Fitness Center, and the largest Ritz Kids in Europe. Where the shore meets the sea, guests can benefit from an exclusive area on the golden sandy beach of Abama, equipped with complimentary use of sunbeds and umbrellas.

JOIN OUR TEAM!

... as Reservations Agent for the Ritz-Carlton Abama Resort in Tenerife!

Who we are looking for...

Are you passionate about creating exceptional guest experiences from the very first interaction? As a Reservations Agent at our luxury resort, you'll be the voice of hospitality-helping guests plan their perfect stay, answering inquiries with warmth and professionalism, and ensuring every detail is handled with care. If you thrive in a dynamic enviroment, have excellent communication skills, and love turning inquiries into unforgettable stays, we'd love to hear from you!

What are your responsibilities are...

• You handle incoming reservation requests via phone, email, and online platforms with professionalism and warmth.
• You provide detailed information about room types, rates, packages, and resort amenities to help guests make informed decisions.
• You confirm, modify, and cancel reservations accurately in the system, ensuring all details are correct.
• You respond promptly to guest inquiries and special requests, offering personalized solutions whenever possible.
• You coordinate with other departments (Front Office, Sales, F&B) to ensure smooth guest experiences.
• You monitor room availability and optimize occupancy through effective booking management.
• You maintain accurate records of reservations and payment details in compliance with company standards.
• You identify upselling opportunities for upgrades, packages, and additional services to enhance guest stays.
• You resolve issues or complaints related to reservations with empathy and efficiency.
• You stay informed about resort promotions, seasonal offers, and local attractions to assist guests proactively.

What we want from you...

• You bring a natural ease in communication, making guests feel valued and understood from the very first interaction.
• Ideally, you've gained hands-on experience in hospitality, reservations, or customer service along the way.
• You enjoy being part of a team and thrive in a collaborative environment where everyone works toward the same goal.
• Your joy in delivering thoughtful, accurate service feels genuine-and guests can sense it. It creates confidence and trust in every conversation.You communicate confidently in English and Spanish, and if you have German language skills, this would be an added bonus!
• You already hold a valid work permit for Spain

And this is how we inspire you....

Be part of our resort team and bring your ideas and your imagination into the everyday guest experience. You know what? Working here means contributing to moments that guests remember long after they've left.

• An attractive above market salary for your flexible assignment in our hotel
• Travel worldwide to our 9500+ hotels at great employee conditions ("Explore Rate") and let yourself be pampered - by the way, this also applies to your family, partner & parents.
• Enjoy the culinary F&B offer in our 9500+ hotels with 20% discount
• You can enjoy our culinary offerings at a 50% discount.
• Did you know you can get up to 75% discount on flights if your residency is on Tenerife
• Extensive corporate benefits with lots of discounts for leisure activities and travel
• As a birthday child you get an extra special treat (surprise!)
• Enjoy our resort as our guest after one year of service with us - this is a once in a lifetime experience!
• We pay a 13th and 14th salary!
• Innovative training concepts that support you on your career path - we actually have our own training university
• Advancement opportunities and prospects in an international company
• We offer you an extensive and free of charge culinary offer in our employee restaurant.
• Don't worry about your uniform (if necessary, depending on department) - we take care of that and also the cleaning of your business attire.
• We like to celebrate - and preferably with you! Whether team outings, employee celebrations, employee week, anniversaries, etc.... we can think of many reasons to celebrate you and your colleagues properly.
• We also take care of our community in many ways - join our community foot print activities to give back!
• Your health is one of our priorities, which is why we provide you with comprehensive company medical care.

(All benefit & bonus programs are subject to individual company regulations. Tax & Social Benefit laws apply and any tax deductions are being handled via payroll adjustments. There is no legal entitlement to the programs and the employer can adjust the offer at any time).

Have we sparked your interest? Then apply here on MarriottCareers with your application documents.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.