Remote Support (Dutch and German)

JR Spain; Barcelona; A distancia; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

JR Spain está buscando un profesional para proporcionar soporte técnico remoto a los mercados de impresoras en los Países Bajos y Alemania. El candidato ideal debe tener una formación técnica, hablar holandés y alemán con fluidez, y poseer experiencia anterior en atención al cliente. Se ofrece un modelo de trabajo híbrido en Sant Cugat y se espera que el empleado mantenga excelentes niveles de servicio. Beneficios incluyen seguro de salud y un bono anual por rendimiento.

Servicios

Health insurance

Annual performance bonus

Formación

• Fluent in Dutch (C1), German (C1), and high English level (C1).
• Work experience providing remote technical support.
• Knowledge of Windows and Linux environments.

Responsabilidades

• Providing software technical support to clients in the Netherlands and Germany.
• Troubleshooting and reporting issues.
• Maintaining expected service levels.

Conocimientos

Fluent in Dutch

Fluent in German

High level of English

Systems administration knowledge

Remote technical support experience

Educación

Technical degrees or vocational training related to technology

Descripción del empleo

Social network you want to login/join with:

Remote Support (Dutch and German), barcelona

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Client:

HP SCDS

Location:

barcelona, Spain

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

663299558324410777632460

Job Views:

1

Posted:

23.07.2025

Expiry Date:

06.09.2025

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Job Description:

We are looking for a professional who have technical degrees or vocational training related to technology that can provide remote software technical support to the Dutch and German printer markets.

You must speak Dutch and German, as well as English at a high level.

If you meet this job requirements, we would like you to be part of our great company, where you will be able to contribute with your knowledge and experience while continuing to grow professionally.

Functions:

• Providing software technical support to clients based in Netherlands and Germany.
• Providing a first level of remote customer support, telephone support and remote connection to diagnostic equipment.
• Opening of cases.
• Call log.
• Troubleshooting.
• Monitoring of cases and incidents.
• Communication with clients and partners.
• Reporting to higher team.
• Reporting and closuring of cases.
• Maintaining expected service levels.

Basic requirements:

• To work in the Dutch and German market: Fluent in Dutch (C1) + Fluent in German (C1) + High English level (C1).
• Technical degrees or vocational training related to technology.
• Work experience providing remote technical support.
• Knowledge of systems administration, Windows environment, Linux, Server.
• Proactivity and autonomy.
• Experience in customer service.
• Hybrid work model in Sant Cugat (Barcelona) site (3 days per week in the office).
• Possibility of traveling.
• Monday to Friday 9am to 6pm (one hour for eating).
• Health insurance.
• Annual performance bonus.
• And much more!

Find us on our social networks and you will be able to see what our daily life at HP SCDS is like:

• http://instagram.com/hpscds
• https://www.youtube.com/channel/UCPLRYGQnBYcdDErG0P_rYDw