Remote Customer Experience Lead — End-to-End Ownership

BlueThrone; A distancia; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A remote-first mobile app company seeks a Customer Experience Manager to enhance the user experience across its app portfolio. This hands-on role involves direct user interaction, managing complex conversations, and improving workflows to ensure customer satisfaction. The ideal candidate will have a solid background in customer support within fast-paced tech environments and excellent communication skills. Working with a passionate team, enjoy flexible hours and the autonomy to drive meaningful change.

Servicios

Flexible hours

Unlimited time off

Work from anywhere in Europe

Formación

• Solid experience in customer support and Customer Experience in a consumer tech company.
• Exceptional writing skills; clear and precise communication.
• Ability to handle multiple products and context switches without losing quality.

Responsabilidades

• Own customer support experience across all apps end-to-end.
• Handle tough customer conversations and improve workflows.
• Work closely with Product and Engineering teams to address user needs.

Conocimientos

Customer support experience

Excellent communication skills

Strong judgment under pressure

Ability to manage difficult conversations

Adaptability to different user contexts

Descripción del empleo

A remote-first mobile app company seeks a Customer Experience Manager to enhance the user experience across its app portfolio. This hands-on role involves direct user interaction, managing complex conversations, and improving workflows to ensure customer satisfaction. The ideal candidate will have a solid background in customer support within fast-paced tech environments and excellent communication skills. Working with a passionate team, enjoy flexible hours and the autonomy to drive meaningful change.