Receptionist

Life Time; Barcelona; Presencial; EUR 25.000; Jornada completa

Descripción de la vacante

A leading accommodation provider in Barcelona is seeking a Receptionist to manage daily front desk operations and deliver exceptional guest experiences. The ideal candidate should possess strong customer service orientation, along with administrative management skills and experience in hotel reception. This role offers a stable job in a dynamic environment with a permanent contract and an annual salary of €25,000. Fluency in Spanish, English, and French is essential, and knowledge of Mews PMS system is a plus.

Servicios

Stable job in a dynamic growing company

Permanent contract

Monday to Sunday rotating schedule without night shifts

Formación

• Essential experience in hotel reception or similar roles.
• Must be people-oriented with a strong vocation for customer service.
• Service and quality-oriented.

Responsabilidades

• Carry out daily front desk operations including check-in and check-out.
• Provide customer service and resolve conflicts for guests.
• Manage incoming calls and follow up on potential B2C sales.

Conocimientos

Customer service orientation

Administrative management skills

Language proficiency in Spanish, English, French

Herramientas

Mews PMS system

Descripción del empleo

Overview

aparto is a UK-based student accommodation and experience provider, delivering incredible experiences across all its communities by investing in its people, facilities, and brand. aparto has two residences in Spain: aparto Barcelona Pallars and aparto Barcelona Cristobal de Moura, and one Flexliving in a hotel building, Aparto Diagonal Suites, which combines flex living and hotel services and will open its doors on January 2026, in Esplugues de Llobregat. aparto focuses on offering the best possible experience by providing safe and fun places to live and work.

Responsibilities

Together with the General Manager, the Receptionist will be responsible for carrying out all daily front desk operations to ensure a safe, welcoming, and efficient environment for our guests. This role requires coordination, administrative skills, and a customer-oriented approach. The Receptionist executes the implemented processes so that all guests receive the best possible service. They operate from the reception area, remaining available and with a friendly smile to meet the needs of guests.

aparto offers a warm, welcoming, and exciting place to live. The Receptionist should enjoy hosting and delivering a great guest experience.

• Carry out daily operations: check-in, check-out, phone assistance, email and WhatsApp management, Mews, LiveChat, among others.


• Provide customer service and resolve any conflicts that may arise, ensuring the best possible experience in coordination with the cleaning and maintenance departments.


• Answer incoming calls and follow up on potential B2C sales.


• Manage parcel deliveries.


• Handle general communications via Mews.


• Support marketing follow-up through booking platforms and aparto’s website together with the General Manager.


• Provide prospective guest with useful information about the local area.


• Ensure a warm and welcoming environment for guest


• Respond to residents’ questions and maintenance issues throughout the stay.


• Follow up on complaints together with the General Manager.


• Assist in training new receptionists.


• Collaborate in internal data audits.


• Manage stationery orders.

Qualifications

What We Are Looking For:

• Essential Experience in Hotel Reception or similar roles.


• Must be people-oriented and possess a strong vocation for customer service.


• Service and quality oriented.


• A resourceful person with administrative management skills.


• Languages: Spanish, English, and French. Catalan and additional languages will be highly valued.


• Knowledge of the Mews PMS system is highly valued but not essential.

Benefits

What We Offer:

• Stable job in a dynamic and growing company.


• Permanent contract


• Monday to Sunday schedule with rotating morning and afternoon shifts. (No night shifts).


• Annual Salary: €25,000

We are an equal opportunity employer and support workforce diversity.