Recepcionista Hotel - Diagonal 414 Jc875

Barceló Arrendamientos Hoteleros; Madrid; Presencial; EUR 24.000 - 30.000; Jornada completa

Descripción de la vacante

A leading hotel chain in Spain is seeking a Receptionist to handle all reception tasks, including check-ins and guest services. The ideal candidate will have a Degree in Tourism or a Master in Marketing, at least 2 years of customer service experience, and proficiency in English. This position offers career development opportunities and various employee benefits, including discounts and comprehensive training programs.

Servicios

Hotel and travel discounts

Health insurance

Discounts with leisure companies

Exclusive training offers

Formación

• At least 2 years of experience in customer service within the hotel sector.
• Specific training in tourism quality is a plus.
• Additional languages are a plus.

Responsabilidades

• Organizing all reception tasks, including check-in, check-out, and guest services.
• Managing guest inquiries via phone and in person.
• Conducting night audits and performing other assigned duties.

Conocimientos

High proficiency in English

Customer service experience

Knowledge of hotel management systems

Knowledge of office software

Educación

Degree in Tourism or Master in Marketing

Descripción del empleo

Barceló Group, founded in 1931 in Mallorca, Spain, is a family-owned company and the 2nd largest hotel chain in Spain, with a presence in 24 countries and over 60,000 rooms. We operate under four brands :

Royal Hideaway, Barceló Hotels & Resorts, Occidental Hotels & Resorts, and Allegro Hotels. Recognized as the 'Best Hotel Management Company in the World' at the World Travel Awards, we are committed to quality, sustainability, and growth.

We are seeking a

Receptionist

to join our team. Your responsibilities will include :

Organizing all reception tasks, including check-in, check-out, and guest services throughout their stay.

Managing guest inquiries via phone and in person, providing concierge services and luggage storage.

Reviewing reservations, conducting night audits, and performing other duties as assigned by the reception supervisor.

Requirements :

Degree in Tourism, Master in Marketing, or similar, with specific training in tourism quality.

At least 2 years of experience in customer service within the hotel sector.

• High proficiency in English;

additional languages are a plus.

Knowledge of office software, hotel management systems, CRM, and ISO standards is valued.

Benefits :

Work in a flexible, collaborative environment with excellent colleagues.

Opportunities for geographical mobility and career development across different areas and countries.

Access to comprehensive training programs and personal development activities via our Barceló Campus platform.

Participation in Barceló Responsible, our corporate social responsibility initiatives.

Additional benefits include hotel and travel discounts, health insurance, discounts with leisure companies, and exclusive training offers.

Contract Type :

Fixed-term substitution.

If interested, please apply through the provided link and include a personalized cover letter to showcase your skills.

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