Pharmaceutical Supply Chain Expert

beBeeSupply; Madrid; Presencial; EUR 45.000 - 65.000; Jornada completa

Descripción de la vacante

A biopharmaceutical company seeks a Customer Service Excellence Manager in Madrid to enhance customer satisfaction and manage demand planning. The ideal candidate has a Bachelor's degree in supply chain, strong leadership skills, and over 5 years of experience in the pharmaceutical sector. A flexible work schedule is offered with the possibility of a permanent contract.

Servicios

Flexible work schedule

Possible permanent contract

Formación

• 5+ years of experience in supply planning in pharmaceutical companies.
• Proficiency in English is essential; Spanish is desirable.

Responsabilidades

• Manage Demand Planning and Management.
• Serve as single point of contact for customers.
• Monitor customer order status and anticipate delays.

Conocimientos

Leadership skills

Negotiation skills

English communication

Spanish communication

Educación

Bachelor's degree in supply chain or logistics

Descripción del empleo

About mAbxience

Our Story

We are a biopharmaceutical company dedicated to innovation and excellence in the development and manufacturing of biotechnological medicines. Our commitment to quality, regulatory compliance, and scientific rigor drives us to improve patient outcomes worldwide.

Job Opportunity

We seek an experienced Customer Service Excellence Manager to drive customer excellence, strengthen partnerships with our clients, and enhance service satisfaction. The successful candidate will collaborate closely with cross-functional teams to continuously improve operational performance and ensure that customers receive full supply chain support and service at optimal cost.

Main Responsibilities

• Manage overall Demand Planning and Management, coordinating with Supply Chain Manager critical issues, jointly assessing problems, and channeling information from planning (delays, technical problems, incidents, etc.).
• Serve as single point of contact for internal and external customers / stakeholders, responsible for order management and demand control assuring supply on time.
• Monitor customer order status and anticipate solutions to any problem that may cause delays in delivery.

Requirements

• Bachelor's degree or higher in a relevant field such as supply chain or logistics.
• Excellent English communication skills (oral and written) are essential; proficiency in Spanish is desirable, and any other language is an asset.
• At least 5 years of experience in supply planning and NPL gained in pharmaceutical FDF companies.
• Strong leadership and negotiation skills.

What We Offer

• A flexible work schedule from Monday to Friday.
• Possible permanent contract.