Operations Specialist – Marketing / Advertising Agency

Omega CRM, A Merkle Company; Barcelona; Presencial; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A global consulting firm in Barcelona is looking for an Agency Management Specialist to manage agency relationships and ensure compliance with financial requirements. Responsibilities include operational support, performance monitoring, and financial management within a collaborative team environment. This role requires experience in agency settings and excellent communication skills.

Formación

• Experience working with or within agencies, preferably as an Agency Management Specialist.
• Strong skills in performance management and financial oversight.
• Ability to collaborate with internal and external stakeholders.

Responsabilidades

• Act as the main point of contact for daily operational support of agencies.
• Ensure agencies' training compliance through maintaining training curricula.
• Monitor agency performance against Service Level Agreements.

Conocimientos

Agency collaboration

Performance monitoring

Financial management

Descripción del empleo

Overview

Omega CRM Consulting is looking for an Agency Management Specialist that would like to collaborate with one of the top global pharmaceutical companies.

We are looking for an Agency Management Specialist to join our team and support the implementation, compliance, and performance monitoring of our Agency Management Program. This role will ensure agencies meet expectations in alignment with company processes and financial requirements, while fostering collaboration with internal and external stakeholders.

Responsibilities

Onboarding & Processes

• Act as the main point of contact for daily operational support of agencies.
• Coordinate and provide agencies with all necessary onboarding information to ensure compliance with Boehringer requirements.
• Support the setup of new agencies for future launches and ensure SLA compliance.
• Collaborate with internal stakeholders (Marketing, Medical, Sourcing, etc.) to confirm processes are implemented and followed.

Training & Compliance

• Ensure agencies’ training compliance, maintaining and updating training curricula.
• Act as a point of contact for sharing new training needs with agencies.
• Analyze and report on services provided by agencies and new functionalities of the system.
• Serve as System Owner and coordinate with Global Capability Owners for future improvements.

Performance Management

• Ensure agencies deliver as agreed in their Service Level Agreements (SLAs).
• Monitor metrics and prepare Business Review Meetings with stakeholders.
• Interpret and communicate performance analysis and results to the organization.

Financial Management

• Support the rollout of new finance systems, ensuring continuous improvement and vendor relationship management.
• Manage implementation phases: agency selection, onboarding, monitoring, and adoption of finance systems.
• Lead reconciliation processes, reporting, and action planning.

Experience & Skills

Mandatory : Experience working with or within agencies, preferably as an