Operational Resilience & Business Continuity Specialist

ING; Madrid; Presencial; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

A leading financial institution is seeking an Operational Resilience & Business Continuity Specialist to enhance the resilience strategy in compliance with regulatory standards. Responsibilities include implementing strategy, conducting Business Impact Analyses, coordinating crisis management, and promoting training across departments. The ideal candidate will possess strong analytical skills, stakeholder management proficiency, and a solid understanding of Operational Resilience frameworks. This role offers competitive benefits and a dynamic work environment in Madrid.

Servicios

Flexible working model

Restaurant card

Health insurance

Life insurance

Free company shuttle

Banking benefits

Gym facility

Employee Networks

Formación

• Strong understanding of Operational Resilience and Business Continuity frameworks.
• Excellent communication and stakeholder management skills.
• Ability to work independently and collaboratively.
• Analytical skills with a strong command of Excel and PowerPoint.
• Proficient in English, both oral and written.

Responsabilidades

• Implement the Operational Resilience Strategy aligned with ING standards.
• Identify Critical Business Services and conduct Business Impact Analyses.
• Lead Operational Resilience testing for the organization.
• Evaluate and monitor BCM capabilities of external service providers.
• Activate and coordinate Crisis Management procedures during disruptions.
• Promote resilience awareness and training across departments.

Conocimientos

Operational Resilience

Business Continuity

Risk Management

Stakeholder Management

Analytical Skills

Excel

PowerPoint

Descripción del empleo

Job Overview

At ING we are looking for an Operational Resilience & Business Continuity Specialist.

Your role and work environment

We are looking for a talented and enthusiastic Operational Resilience & Business Continuity Specialist to join our Resilience & Continuity Expert Unit Operational Design Control Resilience & Facilities (ODCRF).

The ongoing regulatory demands in the financial services industry mean that ING must increase its efforts to ensure a compliant and future‑proof organisation which delivers safe and secure processes resilient enough to withstand the challenges ahead. Within ODCRF the area of Resilience & Continuity will focus on realizing the specific requirements around Operational Resilience.

The area Resilience & Continuity is pivotal for our success. You will work in an enthusiastic team to meet the objective of the Resilience & Continuity team: to contribute to a successful delivery of ING’s Operational Resilience strategy by bridging the gap between design and execution whilst keeping our bank safe and secure.

Activities the team members are working on include:

• Defining and implementing operational resilience strategy focusing on Business Continuity Management, Crisis management, Regulatory Reporting and coordinating important incidents until its resolution and lessons‑learnt phase;
• Clear instructions and information to the Critical Business Services owners of the operational resilience strategy and ING framework;
• Operational Resilience and Business Continuity policy champions (and Control Standard owner);
• Working closely together with the global team and collaborating with other ING countries;
• Participating in a rotating on‑call system intervening when there is a critical or very important incident potentially leading to a crisis or immediate regulatory reporting.

Your key responsibilities

As an Operational Resilience & Business Continuity Specialist you will:

1. Strategy & Governance: Implement the Operational Resilience Strategy aligned with ING Group standards and local regulatory requirements; maintain and update the Crisis Management Plan and Entity Business Continuity Plan (BCP), including Maximum Outage Times (MOTs); ensure alignment between resilience strategy and business objectives, customer expectations, and legal obligations.
2. Risk Identification & Impact Tolerance: Identify Critical Business Services (CBS) and assess their impact tolerance thresholds; conduct Business Impact Analyses (BIAs) and integrate findings into resilience planning.
3. Testing & Assurance: Lead end‑to‑end Operational Resilience testing.
4. Service Providers Oversight: Evaluate and monitor BCM capabilities of external service providers, ensuring documentation and test results are collected and assessed.
5. Crisis Management & Escalation: Activate and coordinate Country Crisis Management Team (CMO) procedures during disruptions; ensure timely escalation and communication with local and global stakeholders.
6. Training & Awareness: Promote resilience awareness and training across departments to ensure readiness and role clarity during crises.

What we are looking for

• You have strong understanding of Operational Resilience, Business Continuity and Risk Management frameworks;
• You have excellent communication and stakeholder management skills;
• You like fixing and handling things and are persistent;
• You can organise your own work well and work independently as well as collaborate with a team;
• You love to challenge the status‑quo and are eager to propose creative solutions to problems;
• You are analytically strong and very skilled with Excel and PowerPoint;
• You have excellent command of the English language (both oral and written);
• You can work with diverse stakeholders at different levels of seniority.

What we offer

The time you spend at work, the challenges you face or the lessons you get are very important but what about your personal life? At ING we want your work to fulfil you in every way and that is why we take care of even the smallest details.

Check out what is waiting for you!

• Be flexible my friend – Our model is all about flexibility and accountability. Keeping both our customers and our colleagues needs in mind you determine together which days you work at home and which you come to ING MAD to offer your best.
• Restaurant card – So that thinking about what to have for lunch doesn’t take up your time or cravings.
• Our house will be your home – In our offices you can find electric mobility solutions, doctor, hairdresser, gym, The Good Service (to help you with your errands) and more!
• Health insurance – For you and all your family (spouse / partner and children).
• Life insurance – We help you protect what matters most to you.
• Flexible remuneration – In addition you will enjoy our flexible remuneration model through a more tax‑advantaged way you will be able to access other services such as nursery, transport card, training aids.
• Free company shuttle – It doesn’t matter where you live. We have 6 routes (North, Central, South, A5, A42 and A6) to get you to our ING office in Madrid comfortably.
• Banking benefits – Special loans with more beneficial conditions; Special mortgage conditions after 6 months working at the bank; And you can benefit from our pension plan after 1 month with us!
• More vitality and more belonging – 360º care of the employee (physical, mental, social connection & purpose); physiotherapy service on site; clinics with professional world‑class athletes; gympass service.
• Employee Networks – Rainbow Lions (LGBTQI) & Leonas.
• International Remote work program.

Employment details

• Employment Type: Full‑Time
• Experience: years
• Vacancy: 1
• Required Experience: IC
• Key Skills: Corporate Relationship, Business Administration, Agriculture, End User Support, BI

Versión en español

En ING buscamos un/a Operational Resilience & Business Continuity Specialist.

Tu rol y entorno de trabajo

Estamos buscando a una persona con talento y entusiasmo para el puesto de Operational Resilience & Business Continuity Specialist que se incorpore a nuestra Resilience & Continuity Expert Unit Operational Design Control Resilience & Facilities (ODCRF).

Las demandas regulatorias continuas en la industria de servicios financieros implican que ING debe incrementar sus esfuerzos para garantizar una organización compliant y preparada para el futuro que ofrezca procesos seguros y protegidos lo suficientemente resilientes para afrontar los retos que se presenten. Dentro de ODCRF el área de Resilience & Continuity se centrará en cumplir los requisitos específicos relacionados con la Operational Resilience.

El área de Resilience & Continuity es clave para nuestro éxito. Trabajarás en un equipo entusiasta para alcanzar el objetivo del equipo: contribuir a la entrega exitosa de la estrategia de Operational Resilience de ING cerrando la brecha entre diseño y ejecución mientras mantenemos nuestro banco seguro protegido. Nuestros objetivos son muy ambiciosos pero también consideramos muy importante trabajar juntos de manera agradable y amistosa.

Actividades del equipo

• Definir e implementar la estrategia de Operational Resilience centrándose en Business Continuity Management, gestión de crisis, reporting regulatorio y coordinación de incidentes importantes hasta su resolución y fase de lecciones aprendidas;
• Instrucciones claras e información para las personas responsables de los Critical Business Services sobre la estrategia de Operational Resilience y el marco de ING;
• Ser referentes de la política de Operational Resilience y Business Continuity (y responsables del Control Standard);
• Colaborar estrechamente con el equipo global y con otros países de ING;
• Participar en un sistema rotativo de guardias para intervenir cuando haya un incidente crítico o muy importante que pueda derivar en una crisis o en reporting regulatorio inmediato.

Tus responsabilidades claves

Como Operational Resilience & Business Continuity Specialist deberás:

1. Estrategia y Gobernanza: Implementar la estrategia de Operational Resilience alineada con los estándares del Grupo ING y los requisitos regulatorios locales; mantener y actualizar el Crisis Management Plan y el Entity Business Continuity Plan (BCP), incluyendo los Maximum Outage Times (MOTs); garantizar la alineación entre la estrategia de resiliencia y los objetivos del negocio, expectativas de clientes y obligaciones legales.
2. Identificación de Riesgos y Tolerancia al Impacto: Identificar los Critical Business Services (CBS) y evaluar sus umbrales de tolerancia al impacto; realizar Business Impact Analyses (BIAs) e integrar los resultados en la planificación de resiliencia.
3. Pruebas y Garantía: Liderar las pruebas end‑to‑end de Operational Resilience.
4. Supervisión de Proveedores: Evaluar y monitorizar las capacidades de BCM de proveedores externos asegurando que se recopilen y evalúen la documentación y los resultados de las pruebas.
5. Gestión de Crisis y Escalado: Activar y coordinar los procedimientos del Country Crisis Management Team (CMO) durante interrupciones; garantizar la escalada y comunicación oportuna con las partes interesadas locales y globales.
6. Capacitación y Concienciación: Promover la concienciación y formación sobre resiliencia en todos los departamentos para asegurar preparación y claridad de roles durante las crisis.

Qué buscamos

• Tienes un sólido conocimiento de Operational Resilience, Business Continuity y marcos de Risk Management;
• Tienes excelentes habilidades de comunicación y gestión de stakeholders;
• Te gusta resolver y gestionar situaciones y eres persistente;
• Sabes organizar bien tu trabajo y puedes trabajar de manera independiente así como colaborar en equipo;
• Te encanta desafiar el status‑quo y tienes ganas de proponer soluciones creativas a los problemas;
• Tienes gran capacidad analítica y dominio de Excel y PowerPoint;
• Tienes un excelente nivel de inglés (oral y escrito);
• Puedes trabajar con personas diversas en distintos niveles de seniority.

Qué ofrecemos

Sabemos que el tiempo que pasas en el trabajo, los retos que enfrentas o los aprendizajes que obtienes son importantes, pero tu vida personal también es fundamental. En ING queremos que tu trabajo te llene en todos los sentidos y cuidamos hasta el más mínimo detalle.

Descubre todo lo que te espera:

• Be flexible, my friend – Nuestro modelo se basa en la flexibilidad y la responsabilidad. Dejando en claro las necesidades de nuestros clientes y colegas, determináis juntos los días que trabajas desde casa y los que vas a ING MAD.
• Tarjeta restaurante – Para que decidir qué comer no te quite tiempo ni energía.
• Nuestra casa será tu hogar – En nuestras oficinas encontrarás soluciones de movilidad eléctrica, médico, peluquería, gimnasio, The Good Service (para ayudarte con tus gestiones) y mucho más.
• Seguro de salud – Para ti y tu familia (pareja / partner y hijos).
• Seguro de vida – Te ayudamos a proteger lo que más te importa.
• Retribución flexible – En nuestro modelo flexible podrás acceder a servicios como guardería, tarjeta de transporte, ayudas para formación con mayor ventaja fiscal.
• Lanzadera gratuita – No importa dónde vivas; tenemos 6 rutas (Norte, Centro, Sur, A5, A42 y A6) para llegar cómodamente a nuestro ING oficina en Madrid.
• Beneficios bancarios – Préstamos especiales con condiciones preferentes; condiciones especiales en hipotecas tras 6 meses trabajando en ING; y puedes beneficiarte de nuestro plan de pensiones tras 1 mes con nosotros.
• Más vitalidad y más conexión – 360º cuidado del empleado (físico, mental, conexión social y propósito); fisioterapia en la oficina; clínicas con deportistas profesionales de élite; servicio Gympass.
• Employee Networks – Rainbow Lions (LGBTQI) & Leonas.
• Programa internacional de trabajo remoto.

Detalles de empleo

• Tipo de empleo: Tiempo completo
• Experiencia: años
• Vacante: 1
• Experiencia requerida: IC
• Habilidades clave: Corporate Relationship, Business Administration, Agriculture, End User Support, BI