Office & IT Support Assistant [F / M / X]

Mantu; Madrid; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

An international company in Madrid seeks an Office & IT Support Assistant to enhance operational efficiency. The role includes providing first-level IT support and maintaining office facilities. Ideal candidates are fluent in Spanish and English, possess excellent customer service skills, and have a basic understanding of IT systems. This position offers a dynamic workplace environment and robust training opportunities.

Servicios

Training system with 250+ modules

Vibrant workplace events

CSR commitments

Formación

• Fluency in Spanish and English is essential.
• Great customer service and communication skills required.
• Interest in Office & Facilities management and IT support is beneficial.

Responsabilidades

• Ensure a welcoming experience for employees and visitors.
• Provide first-level IT support for users.
• Maintain proper upkeep of office facilities.

Conocimientos

Fluent in Spanish

Fluent in English

Customer service skills

Communication skills

Interest in Office Management

Basic IT knowledge

Herramientas

Windows

Mac OS

Microsoft 365

Google Workspace

Descripción del empleo

Job description

Join our team and start a new adventure in an international and dynamic environment, where you will be able to fulfill your career expectations in a fast-growing organization. Office Management & Facilities at Mantu combines expertise and passion to enhance and streamline our operational efficiency through strategic and improvement projects. As an Office & IT Support Assistant, you will support the local Office Manager and provide first-level IT support, ensuring smooth operations and a positive workplace experience across multiple locations.

Key Responsibilities

Office & Facility Support (50%)

• Ensure a welcoming experience for employees, clients, and visitors.
• Track visitor information and manage access rights to the office.
• Support HR and Office Management in onboarding and offboarding activities.
• Help plan and execute onsite and offsite events.
• Maintain proper upkeep of office facilities and manage stock of office supplies.
• Organize mail delivery and shipments of documents and packages.
• Archive corporate documents.
• Collaborate in various green office initiatives.

IT Support (50%)

• Provide first-level support for hardware, software, and internal applications.
• Assist users locally and remotely; respond to inbound support calls.
• Guide users through troubleshooting and elevate complex issues when needed.
• Configure and reset devices; manage IT onboarding sessions for new employees.
• Maintain IT asset inventory and contribute to internal documentation.

Your profile

• Fluent in Spanish and English; Portuguese and / or French are a plus .
• Great customer service and communication skills.
• Interest in Office & Facilities management and IT support areas.
• Desire to work in a dynamic and international environment.
• Basic knowledge of IT systems (Windows / Mac OS, Microsoft 365, Google Workspace).
• Willingness to travel occasionally to supported offices.

What we offer

• An international community bringing together 110+ different nationalities
• An environment where trust has a central place : 70% of our key leaders started their careers at the first level of responsibilities
• A robust training system with our internal Academy and 250+ available modules
• A vibrant workplace that frequently gathers for internal events (afterworks, team buildings, etc.)
• Strong commitments to CSR, notably through participation in our WeCare Together program

Hiring Process

• Short phone call with our talent acquisition team to discuss your ambitions and how they align with Mantu's mission.
• First interview with your future manager or director to learn more about your role, your mission, the challenges, and the skills we value.
• Second interview with a senior leader or your future teammates, where you can share what you've discovered about us and how well we fit with your expectations.
• Third interview with the department director. If we are a perfect match, this interview might just end with a job offer. The recruitment process may vary depending on the candidate's profile .

Diversity & Inclusion

Mantu is proud to be an equal opportunity workplace. We are committed to promoting diversity within the workforce and creating an inclusive working environment. For this purpose, we welcome applications from all qualified candidates regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability, or other characteristics .