Medical Information Specialist - (Spanish & English Speaking) US hours

EVERSANA; Madrid; A distancia; EUR 45.000 - 60.000; Jornada completa

Descripción de la vacante

A leading pharmaceutical service provider is seeking a Medical Communications Specialist fluent in English and Spanish. This role focuses on responding to inquiries, documenting adverse events, and providing medical writing services, all while working US hours. Ideal candidates will have a strong clinical background and experience in medical communication. The position offers a remote option and competitive salary along with various benefits.

Servicios

Above market salary structures

Generous employer matching retirement solutions

Leading health, dental and vision insurance products

Employer-funded tuition reimbursement

Generous paid time off

Company provided training and development

Employee Assistance Programs

Formación

• Life Sciences or healthcare degree or equivalent is mandatory.
• Experience in call center or medical information roles preferred.
• Fluency in English (C1 level) and Spanish is essential.
• Ability to work US hours (2 PM to 2 AM CET).

Responsabilidades

• Translate documents and respond to inquiries from healthcare professionals.
• Identify adverse events during interactions with customers.
• Utilize writing skills for adverse event narratives and medical inquiries.
• Coordinate processes for quality-related complaints.
• Conduct market and competitive research.

Conocimientos

Strong clinical background

Excellent verbal communication skills

Excellent written communication skills

Strong translation skills

Fluency in English

Mother tongue fluency in Spanish

Educación

Life Sciences or healthcare degree or equivalent

Preferred Pharma D / M Pharma

Herramientas

Microsoft Word

Excel

Descripción del empleo

Overview

THE POSITION : Medical Communications is part of our integrated commercial services. This position is fundamental to building credibility and strengthening relationships with healthcare providers, patients, and industry clients. The position delivers industry-leading services, which include call center staffing for responding to product information requests, identifying and in-taking of adverse events and / or product quality issues, and medical writing.

The role is home office based, (full-time position), ideally located in Poland, Ireland, the UK, Italy, Portugal, Germany or Spain and the job holder must be legally eligible to work in the European Union or in the UK.

Please note : Candidates must be committed to working US business hour shifts - 9 hours between 2:00 PM and 2:00 AM CET, Monday to Friday.

Responsibilities

• Translation of English documents into the target language or vice-versa, and delivering these translated responses either on the phone or in writing.
• Triage and respond to drug information inquiries from physicians, pharmacists, nurses, other health care professionals, and consumers / patients.
• Disseminate drug information either verbally or by written correspondence.
• Identify adverse events and product complaints during interactions with customers. Perform intake sufficient to generate initial adverse event and product complaint reports in compliance with EVERSANA-Medical Communications and client SOPs. Fulfill local Regulatory Authority regulations and requirements for post-marketing adverse event reporting. In addition to being fluent in safety terminology, the individual should be able to make accurate assessments regarding what information needs to be obtained and level or depth of information to be collected.
• Utilise writing skills for adverse event and product complaint narratives during intake as well as medical inquiry custom responses.
• Coordinate processes necessary for responding to quality-related complaints. This process may involve interactions with personnel in the following departments: Quality Assurance, Regulatory Affairs, and the complainant.
• Utilise drug information skills to critically evaluate medical literature in researching and developing information for written dissemination to healthcare professionals.
• Miscellaneous projects including market and competitive product research, system development, sales training projects, and field liaison support.
• Medical Writing
• On-call responsibilities on an as assigned basis.
• All other duties as assigned.

Expectations of the Job

• Customer Services: Maintain and improve customer services associated with activity of the Medical Communications Call Centre.
• Place of Work: Home Office or European Hub Office.
• Hours: US working 9 hour shifts between 2:00 PM and 2:00 AM CET Mon-Fri, may be asked to work on Bank Holidays if needed, for which a day off in lieu will be provided.
• Metrics: Maintain and contribute toward process improvement which positively impacts metrics associated with activities of the Medical Communications Call Centre; metrics are subject to change annually or more often as deemed necessary.
• Travel: In general, this position does not travel; however, the incumbent will need to be able to travel up to 10%.

Minimum Knowledge, Skills and Abilities

• Education: Life Sciences or healthcare degree or equivalent.
• Experience and / or Training: Strong clinical background and excellent verbal / written communication skills.
• Language: English C1 level is obligatory. In addition to mother tongue fluency in Spanish is essential.
• Strong translation skills.

Preferred Qualifications

• Education: Preferred Pharma D / M Pharma but other degrees such as Master of Science (MSc) degree in Life Sciences or healthcare. Common examples include BSc. or MSc. in Pharmacy, BSc. Biomedical Sciences, BSc. Anatomy & Physiology, BSc. Health Science, BSc. Human Science.
• Experience and / or Training: Call Center, Medical Information, pharmaceutical industry, and clinical experiences including medical writing.
• Language skills: fluent English along with Native Spanish.
• Technology / Equipment: Computer proficiency in Microsoft Word, Excel, and other Windows applications. The utilization of Medical Information Management Systems, Safety Databases, or equivalent.
• Positive Attitude and Energy: Exhibits an upbeat attitude, a genuine interest in others, and a sense of humor. Energises others and heightens morale through her / his attitude.
• Communication Skills: Possesses the ability to develop and articulate ideas and information that generate understanding and create a climate that motivates and encourages others to participate.
• Innovator: Transforms creative ideas into original solutions that positively impact the company’s performance.
• Highly Principled: Proves to be a professional of unquestionable integrity, credibility, and character who demonstrates high moral and ethical behavior.

Benefits

• Above market salary structures as part of our total rewards program.
• Retirement Resources: Generous employer matching retirement solutions.
• Leading health, dental and vision insurance products.
• Employer-funded tuition reimbursement.
• Global Workplace Flexibility: Remote and hybrid work across the globe.
• Paid Time Off: Generous paid time off including company holidays.
• Training & Development: Company provided training and development.
• Employee Assistance Programs: Offering financial, work-life balance, legal solutions and more to employees at no cost 24-7-365.
• Medical Information Specialist - (Spanish & English Speaking), US hours.
• Madrid, MD, ES

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