(MD-948) - Regional Food and Safety Manager (Tampa / Ft. Myers, FL)

Bj'S Wholesale Club; Madrid; Presencial; EUR 18.000 - 30.000; Jornada completa

Descripción de la vacante

Un emocionante hotel de lujo busca un embajador apasionado para ofrecer experiencias excepcionales a los huéspedes. Este rol implica dar la bienvenida a los visitantes, brindar información sobre las instalaciones y ayudar con el equipaje. Se valorará la experiencia previa en el sector hotelero y habilidades sobresalientes en atención al cliente. Esta es una oportunidad única para unirse a un grupo internacional innovador que no solo construye hoteles, sino que también crea una marca global. Si tienes un espíritu proactivo y te encanta trabajar en equipo, ¡este es el lugar para ti!

Servicios

Descuentos en la familia de marcas Ennismore

Oportunidades de desarrollo profesional

Ambiente creativo y gratificante

Formación

• Experiencia previa en un hotel de marca de lujo es un gran plus.
• Habilidades de comunicación en español e inglés son esenciales.

Responsabilidades

• Recibir a todos los huéspedes a su llegada y asistir con el equipaje.
• Promover todas las funciones y servicios del hotel.

Conocimientos

Atención al cliente

Comunicación verbal y escrita

Multitarea

Trabajo en equipo

Conocimiento de la comunidad local

Educación

Experiencia previa en hotelería

Licencia de conducir tipo B

Descripción del empleo

Descripción del trabajo

SLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona’s waterfront district of Port Forum. Here the hallmarks of an SLS wonderland – playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage for the extraordinary to unfold. The only 5-star hotel in the city to feature a terrace off every guestroom (471 in total), SLS Barcelona is all-encompassing in its delight, offering an array of exclusive amenities including rooftop dining and bars, three inviting swimming pools, a spacious 800 square-meter ballroom with abundant natural light, break out rooms catering to all size of meetings, a rejuvenating spa, and a state-of-the-art fitness centre. Say farewell to the ordinary, and hello to the extraordinary!

What you’ll do

• Greet all guests upon arrival.
• Escort guests to their rooms and assist with luggage promptly when checking in and upon checking out.
• Inform incoming guests on the following while assisting them to their room: storage area, restaurant hours, the events happening in the hotel, health club information, emergency procedures equipment and exit paths, etc.
• Once in guest room, provide the guest with the following information: basic telephone instructions, procedures for charging items to one's rooms, heating and air conditioning, laundry procedures, door lock and key use, room directory, etc.
• All Valet Parking needs.
• Assist guest with general information when Front Office is not available.
• Consistently offer professional, friendly and engaging service.
• Promote all hotel functions and facilities.
• Possess knowledge of the community and area in which the hotel is located to assist guests with information and accurate directions.
• Maintain presence in the lobby as an ambassador of the property and brand, offering exceptional service to the guests.
• Possess knowledge of resort activities to ensure timeliness of customer needs.
• Ensure that all areas are kept neat and clean for our guests and colleagues.

What we are looking for...

• Previous experience in an upscale or lifestyle brand hotel is a big plus.
• Prior experience in customer service.
• Driving license B.
• Someone who understands, celebrates and embraces the SLS brand values.
• Ability to multitask and work in a fast-paced environment.
• Proactive, positive, energetic, dynamic, emphatic, team-worker, with a high-level attention to detail and passion for hospitality.
• Excellent verbal and written communication skills. Fluent in Spanish and English.
• You make people feel good - your team, guests, and colleagues alike. You make a positive impact.
• You learn quickly and adapt to SLS’s unique culture.
• You are humble and open to ideas. We leave our ego at the door and help get things done.
• You’re up for doing things differently and trying (almost) everything once.
• You want to be part of a team that works hard, supports each other and has fun along the way.

What's in it for you...

• The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Become part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity.
• A competitive package and plenty of opportunity for development.
• Excellent discounts across the entire Ennismore family of brands.

SLS is part of Ennismore, a creative hospitality company rooted in culture and community, with a global collection of entrepreneurial and founder-built brands with purpose at their heart. Ennismore is a joint-venture with Accor, formed in 2021.