Madrid IT Support Technician (Level 1–2)

Axiom Technologies; Madrid; Presencial; EUR 30.000 - 40.000; Jornada completa

Descripción de la vacante

A global IT services provider in Madrid is seeking an IT Support Technician (Level 1–2) to assist with hardware, software, and network issues. The ideal candidate should hold a degree in Computer Science and possess 2–5 years of IT support experience. Strong proficiency in Windows and Microsoft 365 is essential, along with excellent communication skills in both Spanish and English. This role involves providing first-level support and facilitating user onboarding and offboarding, ensuring efficient IT operations throughout the organization.

Formación

• 2–5 years in IT support, helpdesk, or technical support roles.
• Fluent in Spanish and proficient in English.

Responsabilidades

• Serve as the first point of contact for technical support.
• Triage, diagnose, and resolve support tickets.
• Set up, configure, and maintain desktops, laptops, and mobile devices.
• Manage and support Microsoft 365 applications.
• Prepare devices and access permissions for new hires.
• Apply system patches and updates.

Conocimientos

Windows 10 / 11

macOS

iOS

Android

Microsoft 365 Suite

Active Directory

LAN

VPN

Problem-solving

Communication

Educación

Bachelor’s degree in Computer Science or related field

Technical diplomas or relevant certifications

Herramientas

ServiceNow

ManageEngine

Jira

Descripción del empleo

A global IT services provider in Madrid is seeking an IT Support Technician (Level 1–2) to assist with hardware, software, and network issues. The ideal candidate should hold a degree in Computer Science and possess 2–5 years of IT support experience. Strong proficiency in Windows and Microsoft 365 is essential, along with excellent communication skills in both Spanish and English. This role involves providing first-level support and facilitating user onboarding and offboarding, ensuring efficient IT operations throughout the organization.