Logistics Operations Manager, France - TikTok Shop

TikTok; Madrid; Presencial; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

A leading global tech company is seeking an experienced Logistics Operations Manager to oversee the logistics operation in France. This role requires a deep understanding of logistics operations and the ability to manage carrier performance effectively. Candidates should possess at least a Bachelor's degree in a relevant field and have solid working experience in 3PL management, particularly with courier services in France. Fluency in both English and French is required for effective communication with stakeholders.

Formación

• Bachelor's degree or higher, preferably in engineering, science, logistics, or operations management.
• Excellent understanding of logistics operation segments including data integration and import clearance.
• Solid experience in 3PL management, preferably with courier services in the French market.
• Fluent in English and French for effective communication.

Responsabilidades

• Manage carrier performance, overseeing logistics operations in France.
• Build relationships with key sellers and logistics providers for performance improvement.

Conocimientos

Logistics operation understanding

Data analysis

Relationship management

Fluent in English

Fluent in French

Fluent in French

Educación

Bachelor’s degree in engineering or logistics

Descripción del empleo

About the Team

The Supply Chain and Logistics team plays a vital role in ensuring a strong and efficient supply chain and logistics infrastructure that drives business growth and enables global expansion. They provide business planning guidance and logistics strategy assistance to existing businesses, helping them optimise their operational efficiency. We are looking for an experienced logistics operations manager to manage the overall carrier performance in France – overseeing the logistics operation in France, including (but not limited to) import clearance, courier delivery, warehouse fulfillment, reverse logistics, reverse warehouse; responsible for end‑to‑end logistics performance from paid until delivered in different logistics modes.

Responsibilities

• Building and managing key strategic relationships with Key Sellers, 3PLs, and Logistics Providers; as owner of SOP, responsible for operation performance indicator (KPI), deep the root cause of issue, feedback on the expected solution and business impact to solutions, providing short‑term solution / support to the biz before long fixing is in place, driving the result until change deployment.
• Conduct market and industry research, develop operation plans to address issues and hedge risks caused by market or policy changes if needed; manage day‑to‑day operations, track record of high performance and team improvement.

Minimum Qualifications

• Bachelor’s degree or higher, preferably with engineering, science, logistics transportation, or operations management background.
• Excellent understanding of any segment of logistics operation, including (but not limited to) data integration, first mile pickup, parcel sorting, linehaul, courier delivery, return process, and import clearance.
• Solid working experience and relationship in 3PL management, preferably with courier(s) in the FR market.
• Self‑motivated and results‑driven, analytical and data‑driven.
• Fluent in English; fluent communication in French is also required to better communicate with France merchants and vendors.

Preferred Qualifications

• Solid working experience in platform logistics within Europe, with deep understanding and working relationships with major courier companies.
• Fair understanding of e‑commerce marketplace operation and governance policy.
• Able to do short‑term business travel within Europe and UK.