Lead Doctor - Travel Assistance

AXA Group; Barcelona; Presencial; EUR 60.000 - 100.000; Jornada completa

Descripción de la vacante

An established industry player is seeking a seasoned medical professional to lead a dynamic team in providing exceptional medical assistance. This role involves ensuring high-quality patient care, managing complex cases, and fostering collaboration across teams. The ideal candidate will bring a wealth of clinical experience, particularly in critical care, and demonstrate strong leadership and communication skills. In a diverse and responsible environment, you will have the opportunity to contribute to innovative medical services and make a meaningful impact on patients' lives. Join us in our mission to empower individuals and transform healthcare delivery.

Servicios

Competitive Compensation

Skill Development Opportunities

Diverse Work Environment

Growth Opportunities

Formación

• Minimum 10 years of clinical experience with a focus on critical care.
• Proficiency in Spanish and English; knowledge of French is a plus.
• Professional registration with a relevant medical body.

Responsabilidades

• Lead the medical team, ensuring 24/7 medical coverage and high standards of care.
• Manage complex medical assistance cases and advise on repatriation plans.
• Support operational teams through effective communication and coordination.

Conocimientos

Clinical Experience

Communication Skills

Organizational Skills

Team Management

Customer Focus

Adaptability

Knowledge of Medical Transport

Proficiency in Spanish and English

Educación

Medical Degree

Professional Registration

Herramientas

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Descripción del empleo

Responsibilities:

1. Ensure the medical team effectively processes medical assistance cases according to established international procedures.
2. Lead the medical team, fostering collaboration, monitoring productivity, and participating in defining team size requirements.
3. Ensure 24/7 medical coverage, including on-call doctors.
4. Validate internal escorts (for patient repatriation) and necessary medical equipment.

Patient Care and Quality Assurance

1. Ensure patients are evaluated and receive high-standard medical care, comparable to advanced healthcare systems.
2. Monitor service quality of medical team members, identifying training needs or requiring senior intervention.
3. Act as medical lead during daily case review meetings when on duty.
4. Support team members through case reviews and relevant consultations.

Case Management

1. Manage complex medical assistance cases actively.
2. Advise on appropriate repatriation plans when applicable.
3. Ensure patients, relatives, and companions receive reassurance and medical advice, maintaining direct contact when necessary.

Communication and Coordination

1. Support operational teams via effective communication with coordinators and agents.
2. Maintain accurate medical records in the company system.
3. Facilitate communication between medical and operational teams to promote teamwork.

Governance and Improvement

1. Provide guidance on clinical governance and continuous service improvements.
2. Participate in escalation processes for sensitive cases.
3. Engage in the Crisis Cell activation when required.

Strategic Support and Development

1. Support AXA Partners' strategy, especially digitalization, cost reduction, and productivity enhancement.
2. Assist in developing and implementing new medical services, including tele-consultation and emergency products.
3. Support the Medical Network Department.

Cultural Alignment

• Demonstrate understanding of and alignment with AXA's culture and values.

Your Profile

• Minimum 10 years of clinical experience.
• Proficiency in Spanish and English (C1 level); French is a plus.
• At least 5 years in critical care settings such as ICU, A&E, or Internal Medicine.
• Current clinical practice currency.
• Self-motivated with high customer focus.
• Professional registration with relevant medical body.
• Knowledge of medical transport indications, especially aeromedical.
• Minimum 3 years in worldwide medical assistance.
• Excellent communication, organizational skills, and team management experience.
• Proficiency in Word, Excel, PowerPoint.
• Adaptability and ability to work under pressure.
• Commitment to high standards and willingness to undertake new challenges across functions.
• Ability to act as a change agent and influencer to meet business targets.

About AXA

AXA Group leads in insurance and asset management, offering comprehensive products and services worldwide, with over 100 million clients. We focus on risk prevention and transforming from payer to partner.

Our mission: Empower people to live a better life.

Our values: Customer First, Courage, Integrity, and One AXA.

About the Entity

AXA Partners provides assistance, travel insurance, and credit protection solutions, implementing innovative services from AXA Innovation.

We design and deliver global solutions, aiming to protect what matters when it matters.

What We Offer

Joining AXA Partners means working in a responsible, diverse environment that promotes skill development, offering competitive compensation and growth opportunities. We strive to make a meaningful difference in people's lives, creating pride in our work.