L2 Support Engineer - Telecommunications

Hamilton Barnes Associates Limited; Madrid; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A new wholesale fiber-to-the-home operator in rural Spain is seeking a second-level support engineer. The role involves troubleshooting and resolving complex network issues, primarily working with Huawei infrastructure. The position offers competitive salary, health benefits, and flexible working hours in a dynamic environment.

Servicios

Health insurance

Flexible working hours

Certification support

Responsabilidades

• Provide second-level support to ISP clients.
• Investigate and resolve OSI Layer 2–3 issues.
• Act as an escalation point for L1 engineers.
• Collaborate with internal teams for issue resolution.

Conocimientos

Experience with Huawei network infrastructure

Understanding of IP/MPLS networks

Troubleshooting Layer 1–3 issues

Fluency in Spanish or English

Descripción del empleo

Are you looking for an exciting new opportunity? Join a new wholesale fiber-to-the-home (FTTH) operator that has developed an innovative business model in rural Spain, bringing access to a next-generation network. With a focus on building state-of-the-art interprovincial backhaul and FTTH networks in some of the country’s least densely populated regions, the company aims to enable all telecom operators to provide their customers with any communications, television, and Internet access service available on the market. In 2022 and 2023, it was awarded the ÚNICO-Banda Ancha program in the provinces of Burgos and Segovia.

If you would like to learn more about this opportunity, feel free to reach out and apply today!

Responsibilities:

• Provide second-level support to ISP clients (troubleshooting, diagnostics, ticket handling).
• Investigate and resolve OSI Layer 2–3 issues across transmission and IP/MPLS networks.
• Act as an escalation point for L1 engineers, assisting with deeper analysis and issue resolution.
• Participate in network upgrades, changes, and new feature implementations.
• Collaborate with internal teams and vendors to drive timely issue resolution.
• Maintain detailed documentation of incidents, resolutions, and configuration changes.

Skills / Must Have:

• Strong hands-on experience with Huawei network infrastructure.
• Deep understanding of IP/MPLS networks and routing protocols.
• Ability to configure, troubleshoot, and optimize Huawei MPLS systems.
• Experience resolving Layer 1–3 issues across large-scale networks.
• Fluent in Spanish or English

Benefits:

• Madrid or Cordoba based office
• Health insurance
• Flexible working hours
• Certification support

Salary:

• €25,000-€35,000