Italian Team Leader - Barcelona

Job Squad; Barcelona; Presencial; EUR 22.000 - 26.000; Jornada completa

Descripción de la vacante

A customer service company in Barcelona is seeking a Customer Service Team Leader to lead and develop a team. You will coach team members, drive performance, and convert prospects into loyal customers. Ideal candidates are bilingual in Italian and Spanish, with strong customer service experience. This role offers a competitive salary of €22,000 gross/year plus bonuses, medical insurance, and a supportive work environment.

Servicios

Base salary of €22,000 gross/year

Up to €3,000 gross/year in bonus

Private medical insurance

Fully paid training

Modern office in Barcelona

Formación

• Proven track record of exceeding targets in a fast-paced environment.
• Ability to manage performance and support team growth.
• Experience in analyzing performance and driving continuous improvement.

Responsabilidades

• Lead a team of customer service professionals to meet targets.
• Coaching and mentoring team members to develop their skills.
• Convert inbound leads into long-term customers.
• Collaborate with other departments to enhance client experience.

Conocimientos

Bilingual or proficient in Italian plus Spanish

Fluent in English

Extensive customer service experience

Experience leading and mentoring teams

Skilled in tracking KPIs

Professional and organized

Resilience and competitive mindset

Descripción del empleo

Responsibilities

• Leading a team of customer service professionals to meet and exceed targets
• Coaching, mentoring, and training team members to develop their skills and reach their full potential
• Taking ownership of inbound leads and converting prospects into long-term customers
• Building strong relationships with clients and acting as a trusted advisor
• Driving customer service excellence and setting the standard for the team
• Solving problems and providing tailored solutions to meet customer needs
• Collaborating with other departments to improve processes and client experience
• Creating a supportive and motivating team environment

We offer

• Base salary of €22,000 gross/year + up to €3,000 gross/year in bonus
• Private medical insurance
• Full-time 39h/week Spanish contract: Monday to Friday, from 09:00 to 18:00
• Fully paid training for the company and the products you will be working on
• A modern, centrally placed office in Barcelona

Qualifications

• You are bilingual or proficient in Italian plus Spanish, and fluent in English.
• You have extensive customer service experience in a fast-paced environment, with a proven track record of exceeding targets.
• You have experience leading and mentoring teams, and a passion for helping others grow.
• You are professional, organised, and able to manage both your own performance and the team’s.
• You are skilled in tracking KPIs, analysing performance, and driving continuous improvement.
• You have resilience, a competitive mindset, and a genuine desire to see your team succeed.

Still have questions about this position? Contact us at [e-mail] – our recruiters are happy to help!