IT Support Technician

Exoticca; Barcelona; Presencial; EUR 30.000 - 40.000; Jornada completa

Descripción de la vacante

A leading online travel agency in Barcelona is looking for an IT Support Technician to provide quality on-site and remote assistance. The ideal candidate will have at least 1 year of experience and a strong understanding of Windows support, basic networking, and fluent English skills. The role offers competitive compensation, flexible benefits, and a fun multicultural working environment. Join us to help create exceptional travel experiences!

Servicios

Competitive compensation

Flexible transportation and food options

Private health insurance

Travel at reduced prices

Referral bonus

Formación

• At least 1 year of experience in IT support.
• Knowledge of macOS and Linux support is a plus.
• Experience supporting Call Centers would be beneficial.

Responsabilidades

• Provide in-situ and remote support.
• Manage equipment stock.
• Prepare Windows, Linux, and macOS computers.

Conocimientos

Basic networking knowledge

Experience with Windows 10

Fluent English

Educación

CCNA or higher certification

Herramientas

Jira

Unifi

Descripción del empleo

What is Exoticca?

Exoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. At the core of Exoticca's brand equity is the commitment to "creating life milestones." We believe in delivering the best value trips, exploring unique destinations, curating extraordinary travel experiences, and demonstrating genuine care for both our customers and the planet.

We are a professional, dynamic, multicultural team experiencing rapid international growth, seeking new partners to help us create the best and most forward-thinking travel company of our generation.

What do we do?

The IT department is mainly responsible for supporting our employees, primarily focusing on our call center which operates across several time zones.

We are seeking a talented IT Support Technician who wishes to continue providing quality on-site or remote support to all types of users, equipped with the necessary tools.

What will you do?

• Provide in-situ and remote support.
• Manage equipment stock.
• Prepare Windows, Linux, and macOS computers.
• Manage user access to our platforms.
• Support and check meeting rooms and events.
• Learn about security and best practices.
• Create documentation to assist users and the team daily.

Requirements:

• At least 1 year of experience.
• Basic networking knowledge.
• Experience with Windows 10 and the Office suite; knowledge of macOS and Linux support is a plus.
• Knowledge of Jira and Unifi is valued.
• Fluent English level required.
• Nice to have: CCNA, CFGM SMX or higher certifications, VoIP knowledge, experience supporting Call Centers.

Benefits:

• Competitive compensation aligned with responsibilities and experience.
• Flexible compensation options for transportation and food via Cobee, plus private health insurance.
• On-site role at our Barcelona City offices.
• Permanent contract from the start.
• Travel at reduced prices!
• Referral bonus for bringing talented people.
• Join a fun, motivated multicultural team in an agile, rapidly growing organization!

Exoticca is an equal opportunity employer. Diversity and inclusiveness are core values. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other protected status under law.