It Support Manager

JOTELULU España; Madrid; Presencial; EUR 60.000 - 80.000; Jornada completa

Descripción de la vacante

A tech company specializing in cloud services is seeking an IT Support Manager to lead their international support team across Spain, France, and Portugal. The ideal candidate will have over 7 years of experience in technical support and a proven ability to manage high-performing teams. This role offers a hybrid working model, competitive salary, and a focus on employee development.

Servicios

Hybrid remote model

Competitive salary

23 holidays per year

Training budget of €500 per year

Private medical insurance

Meal card

Beautiful office location

Formación

• 7+ years in technical support or customer success, with at least 2 years managing international teams.
• Demonstrated ability to coach and mentor high-performing teams.
• Deep understanding of infrastructure, virtualization, and networking.

Responsabilidades

• Lead the IT Support function across Spain, France, and Portugal.
• Manage a distributed team while ensuring high-quality support.
• Drive team performance using KPIs and strategic decisions.

Conocimientos

Technical support experience

People management

Technical expertise

Fluency in Spanish

Fluency in English

Communication skills

Data-driven mindset

Resilience & adaptability

Descripción del empleo

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Join to apply for the IT Support Manager role at JOTELULU España

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Our story is the one of a group of Cloud and technology enthusiasts who always had a clear goal : make things much easier for tech companies. Since no one was really stepping up to fill that gap in Spain’s Cloud sector, we figured—why not build our own product?

We started small, and now we’re over 130 people and still growing. Today, Jotelulu’s products are used in thousands of offices and businesses in retail, construction, industry, hospitality, transportation, and more, across over 8 countries in Europe and the Americas.

Every step we take is driven by the desire to do things better, bring something new, and shake things up—because that’s the only way innovation truly has meaning.

The challenge

What are we up to these days?

We’re scaling at high speed—and we know that partner experience is what defines long-term success. That’s why we’re looking for someone to lead our international support function and ensure it grows with quality, consistency, and purpose.

We’re building a IT Support team that is agile, technically solid, and laser-focused on results. This is a high-impact role that sits at the intersection of support, product, and business. You’ll be managing a distributed team across Spain, France, and Portugal, helping them thrive in a fast-paced environment while always keeping our partners happy and supported.

The role

What are we looking for?

• Experience. 7+ years in technical support or customer success, with at least 2 years managing international or regional teams. Experience in cloud services or B2B tech environments is a strong plus.
• People management. Demonstrated ability to coach, mentor, and grow high-performing technical teams across different cultures and time zones.
• Technical expertise. Deep understanding of infrastructure, Windows administration, virtualization (VMware, Hyper-V), and networking.
• Languages. Fluency in Spanish and English is required (French and Portuguese are a plus).
• Communication. Clear, calm, and persuasive communicator—both verbally and in writing.
• Data-driven mindset. Comfortable using KPIs to track team performance and inform strategic decisions.
• Resilience & adaptability. Able to prioritize, pivot, and perform under pressure. You don’t get overwhelmed—you get organized.ntals and troubleshooting.

What will make us fall in love with you as a candidate?

It will be a perfect match if…

You’re a people-first manager. You know how to build, grow, and retain technical teams across borders—always with empathy, direction, and high expectations.

You take ownership. You don’t wait to be told what to do. You proactively improve processes, raise issues, and make decisions with confidence.

You’re fast, but thorough. You balance urgency and quality—moving with speed but never cutting corners when it comes to service or communication.

You’re always available when needed. You know that leading a support team sometimes means jumping in at unexpected times. You’re reliable and resilient, and your team feels supported.

You make complexity feel simple. Whether it’s a tricky technical incident or a team performance issue, you bring structure and clarity.

You think global, act local. You understand how to unify processes across regions (Spain, France, Portugal) while adapting to local needs.

You lead with purpose. You care about metrics, yes—but even more about people, context, and long-term value.

What we offer

Hybrid remote model (50-50 per year). 2 days at home, 3 in the office. A healthy balance that gives you freedom while helping us build a strong team culture. (July, August and Christmas Holliday full remote)

Competitive salary : with a career path designed to help you grow.

Holidays . 23 days (workdays) per year + December 24 and 31 + your birthday (we want you to enjoy your day!)

Schedule . Flexible starting hour every day. Fridays, as well as July and August, come with reduced working hours so you can enjoy more free time.

Training budget. You’ll have €500 per year to invest in your professional development.

Private Medical Insurance.

Meal Card.

Our Space. A beautiful office overlooking Plaza España, right in the heart of Madrid and well connected to the entire city.

Ready to apply?

If you’re a committed leader who thrives in fast-paced environments, loves working with international teams, and believes great support can drive real business impact—we’d love to meet you.

We look forward to getting to know you!

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Project Management

Industries

Software Development

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