IT Support Engineer II (Fluent English-Valencia)

Marlex; Madrid; Híbrido; EUR 40.000 - 55.000; Jornada completa

Descripción de la vacante

Una multinacional de pagos requiere un IT Support Engineer II para cubrir temporalmente la licencia de paternidad. El candidato ideal será responsable de gestionar el ciclo de vida de los activos IT, resolver incidentes técnicos y llevar a cabo procesos de onboarding y offboarding. Se buscan personas con más de 3 años de experiencia en soporte IT, sólidos conocimientos de macOS y Windows, y nivel de inglés fluido. Ofrecemos un contrato temporal, flexibilidad horaria, y un salario competitivo basado en la experiencia.

Servicios

Horas de trabajo flexibles

Salario competitivo basado en la experiencia

Posibilidad de extensión o contrato permanente

Formación

• 3+ años de experiencia en un entorno de soporte IT.
• Experiencia sólida con macOS y Windows, y administración de plataformas SaaS.
• Capacidad demostrada para trabajar de forma independiente y gestionar pequeños proyectos.

Responsabilidades

• Gestionar el ciclo de vida de los activos IT, incluida la adquisición y mantenimiento.
• Liderar procesos de onboarding y offboarding asegurando una experiencia positiva.
• Resolver incidentes técnicos de segundo nivel para macOS, Windows y aplicaciones SaaS.
• Gestionar el acceso a usuarios en plataformas como Okta y Google Workspace.
• Mejorar procesos de soporte y proponer optimizaciones.

Conocimientos

macOS

Windows

SaaS platforms administration

Independent work

Project management

Fluent English

Educación

Bachelor’s degree in Computer Science or IT

Herramientas

Okta

Jira

Descripción del empleo

Marlex necesita incorporar un / a

IT Support Engineer II (Valencia) with Fluent English

para multinacional de plataforma de pagos de última generación, expertos en pagos y software.

Job Description: We are looking for an IT Support Engineer II to provide temporary coverage for paternity leave. The ideal candidate will be responsible for resolving technical incidents, managing the IT asset lifecycle, and ensuring smooth onboarding and offboarding processes. This role requires someone who can manage these tasks autonomously and contribute to process improvements. A strong commitment to efficiency, service quality, and proactive asset management is essential.

Key Responsibilities

• Manage the IT asset lifecycle, including procurement, deployment, maintenance, and retirement of equipment.
• Lead and execute onboarding and offboarding processes, ensuring a positive and secure experience for all users.
• Resolve second-level technical incidents for macOS, Windows, and SaaS applications.
• Manage user-level access on platforms like Okta and Google Workspace.
• Improve support processes and propose optimizations for lifecycle tasks.
• Maintain accurate asset inventory and generate basic reports.

Minimum Skills and Qualifications

• Bachelor’s degree in Computer Science, IT, or equivalent professional experience.
• 3+ years of experience in an IT support environment.
• Solid experience with macOS and Windows, and administering SaaS platforms (Okta, Jira).
• Experience with IT asset management and procurement processes.
• Fluent English (spoken and written) is required.
• Demonstrated ability to work independently and manage small projects.

What We Offer

Temporary contract for paternity leave coverage (approximately 5 months). Possibility of extension or permanent contract based on performance.

Flexible working hours.

Competitive salary based on experience.