IT Operations Specialist

Radisson Hotels; Madrid; Presencial; EUR 35.000 - 50.000; Jornada completa

Descripción de la vacante

A leading hotel chain is seeking an experienced Business Analyst to join their Madrid team. The ideal candidate will have at least four years of experience in a large organization, fluent English, and strong analytical skills. You'll be responsible for documenting project requirements, collaborating with stakeholders, and ensuring project deliverables meet specifications. This role offers the opportunity to work in a dynamic, multicultural environment with a focus on continuous improvement and collaboration.

Formación

• 4+ years as a Business Analyst in a multinational environment.
• Extensive experience across all stages of the software development lifecycle.
• Fluent in English at negotiation level.

Responsabilidades

• Collaborate with stakeholders to define project requirements.
• Write detailed user stories and document business processes.
• Provide regular status reporting to stakeholders.

Conocimientos

Communication

Analytical Thinking

Agile Methodology

Leadership

Collaborative Attitude

Educación

Bachelor’s degree in Management, International Relations, or IT-related fields

Descripción del empleo

· Analyse and comprehend business needs and requirements to provide strategic solutions for the hotel group.

· Collaborate with stakeholders to define and document project requirements.

· Develop and maintain requirement documentation, including scope, objectives, functional specifications, and use cases for User Acceptance Testing (UAT).

· Work with development and testing teams to ensure solutions meet project requirements.

· Participate in the planning and coordination of testing and quality assurance.

· Monitor and control project progress, identifying and reporting deviations or problems

Roles/Responsibilities:

· Collaborate with Project Manager and Business stakeholders to understand Business drivers and scope of the projects.

· Support and facilitate workshops across various functions in Business and Technology to elicit business requirements and re- define processes.

· Write detailed user stories and use cases aligned with an Agile / sprint-based development methodology.

· Document and maintain process maps, procedures, and policies. Documenting “as-is” and “to-be” business processes.

· Analyse current business processes and identify areas for improvement

· Obtain formal sign-off of business requirements from all key stakeholders and ensure traceability throughout the development cycle as requirements evolve

· Work actively and closely with software development teams to ensure user requirements are clearly understood and developed as specified in the documentation.

· Perform estimation for analysis deliverables; ensuring timelines are realistic and achievable.

· Provide regular status reporting to stakeholders including status against milestones, and transparency of risks/ issues.

· Develop metrics to measure the effectiveness of process changes

· Onboarding of new employees in the IT department. Train and support end-users on new or improved processes.

Job requirements and qualifications:

Location:

· Madrid (other Spain locations are acceptable).

· English fluent at negotiation level

Must have experience:

· At least four years of experience as a Business Analyst in a large complex organisation with a multinational environment.

· Extensive experience across all stages of the software development lifecycle.

· Excellent level of English with good communication skills (oral & writing)

· Ability and flexibility to adjust to a fast-changing and demanding environment.

· Hospitality sector

· Background in international organizations.

· Less than 15%

· Collaborative attitude and experience working remotely in multicultural teams across different countries.

· Highly influential, leadership, communication at least at director level,

· efficiency, sociability, goods skills of write and oral communication is a must.

· Argumentation and conflict management

· Bachelor’s degree in Management, International Relations, or IT-related fields.

· A recognized Business Process Management qualification is preferable.

About the company

Radisson Hotels is an international hotel chain headquartered in the United States.

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