IT Onsite Technician (Palafolls, IT Support, English, Spanish)

D-ploy; Palafolls; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A leading IT and Engineering solutions company is seeking an experienced IT support professional to join their dynamic team. The role involves providing technical assistance, user training, and contributing to continuous improvement initiatives within a friendly and international work environment. Candidates must demonstrate problem-solving abilities, excellent communication skills, and a customer-oriented approach.

Servicios

Flexible working conditions

Fishing for Friends program

Further development and professional advancement

Friendly and international working environment

Company-sponsored events

Formación

• 2+ years of experience in a similar role.
• Fluent in English and Spanish.
• Experience in regulated IT environments (e.g., GxP) is a plus.

Responsabilidades

• Provide technical support for hardware, software, and mobile devices.
• Document user interactions in Service Now.
• Provide IT onboarding training to new starters.

Conocimientos

Problem-solving

Analytical abilities

Communication

Customer orientation

Attention to detail

Multitasking

Team player

Herramientas

Service Now

Descripción del empleo

D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.

We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customers' IT productivity and contribute to their organization’s success and value.

We are interested in engaging, flexible, and solution-oriented individuals who are looking to become part of a dynamically growing and international organization. We focus on creating value where IT counts. Join us!

Please be aware that this position is not suitable for people who are allergic to Penicillin.

Tasks and Responsibilities

• Provide technical and troubleshooting assistance related to computer hardware and software, mobile devices, and other tech tools and products
• First and second level technical support – calls/tickets/user interaction
• Provide prompt responses to IT-related questions from end-users
• Document all end-user interactions reliably in the customer ticket system ‘Service Now’ (e.g., incidents, requests)
• Create, maintain, and utilize knowledge articles
• Provide IT onboarding training to new starters
• Contribute to continuous improvement initiatives

• Language skills: fluent English and fluent Spanish; other languages are a plus
• 2+ years of experience in a similar role
• Strong problem-solving and analytical abilities
• Excellent communication skills and customer orientation
• Attention to detail and ability to multitask, handling multiple stakeholders
• Ability to prioritize and work independently; well-organized
• Team player with a supportive personality
• Experience in regulated IT environments (e.g., GxP) is a plus
• All candidates must provide a criminal record check not older than 3 months

• Broad range of activities, tasks, and projects
• Flexible working conditions
• Fishing for Friends program – our referral program
• Further development and professional advancement
• Friendly and international working environment
• Company-sponsored events

Is IT in your DNA?