IT Field Operations

HCLTech; A distancia; EUR 35.000 - 50.000; Jornada completa

Descripción de la vacante

A global tech company is looking for an IT Field Operations expert in Madrid, Spain. The role involves providing remote desktop support, diagnosing technical issues, and managing hardware assets. The ideal candidate will be proficient in tools like Microsoft Endpoint Manager and TeamViewer, with experience in level 2 support. Join a diverse team that values creativity and innovation while enjoying a flexible work environment.

Servicios

Learning and career development opportunities

Flexible work environment

Diversity and inclusion initiatives

Formación

• Proficient in providing remote assistance to end-users.
• Experience with Level 2 technical support for hardware and software.
• Familiarity with asset management tools for tracking IT assets.

Responsabilidades

• Provide remote and onsite support for technical issues.
• Collaborate with global IT teams to resolve incidents.
• Manage the lifecycle of IT hardware assets.

Conocimientos

Remote desktop support

Technical support

Hardware troubleshooting

Asset management

Process improvement

Herramientas

Microsoft Endpoint Manager

TeamViewer

Servicenow

Intune

JAMF

Descripción del empleo

Our goal is to strengthen the brand in Spain. We are looking for an expert to work as IT Field Operations!

What do you need to fulfill this job?

1.- Remote desktop support

• Provide remote assistance to end user via tools such as Microsoft Endpoint Manager, Intune, TeamViewer, or similar remote desktop platforms.
• Troubleshoot and resolve software issues, configurations errors, and account problems that to do not require onsite intervention.
• Support incident triage, initial diagnostics, and ticket routing for efficient by Level 2 or specialized teams.
• Guide users through self-help and knowledge-base resource to resolve common issues.
• Ensure accurate documentation of all remote support activities and maintain high first-contact resolution rate.

2.- Technical and Onsite support

• Provide onsite and remote support Level 2 technical support for hardware, software and network-related issues.
• Diagnose and resolve incident involving desktop, laptop, mobile device, printers and peripherals.
• Perform systems installations, imagines, configurations and upgrades for and end-user equipment.
• Collaborate with global IT teams to elevate and resolve complex issues.
• Maintain and update local documentation, FAQs and technical guides.

3.- Hardware Asset Management

• Manage the full lifecycle of IT hardware assets.
• Use assets management tools (E.g. Servicenow, Intune, JAMF) to ensure accurate asset tracking and reporting.

4.-Field Services Operations

• Serve as the primary point of contact for onsite it support across the assigned region.
• Coordinate with vendors and logistics provider for device deliveries, repairs and returns.
• Ensure consistent implementation of global IT and security standard at all reginal sites.

5.- Process and Continuos Improvement

• Identify and recommended process improment to enhance to IT service delivery and asset managment efficiency.

About HCLTech:

We are HCLTech, one of the fastest-growing large tech companies in the world and home to 225,000+ people across 60 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud. The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis.

We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can. If all this sounds like an environment you’ll thrive in, then you’re in the right place. Join us on our journey in advancing the technological world through innovation and creativity.

Why Us?

• We offer End-to-end digital transformation expertise that helps clients from strategy through execution. We work with the biggest brands, offering the opportunity to be a part of industry-leading work.
• We are invested in your growth, offering learning and career development opportunities at every level to help you find your spark.
• We offer freedom and flexibility on the job, empowering our employees to make decisions.
• We offer a virtual-first work environment, promoting a good work-life balance and real flexibility Our company is extremely diverse with representation of 165 nationalities.
• We offer the opportunity to work with colleagues across the globe.
• We are a certified great place to work and a top employer in 25 countries including Romania, offering a positive work environment that values employee recognition and respect.

If you have a valid disability certificate, Certificate of Disability in Force, please contact us.

Among HCL's principles we would like to highlight diversity and inclusion as a strength in our values and practices. To achieve all our objectives, it intends to attract, develop, and retain different profiles, assuming diversity as a key factor and differentiator of fundamental innovation in our organization. We welcome and value all people, and we are committed to the inclusion and sense of belonging of each person who is part of HCL.

• HCL is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.