Ingeniero(a) Industrial para Soporte Técnico Global (Industria Óptica)

IOT Lenses; Madrid; Híbrido; EUR 35.000 - 55.000; Jornada completa

Descripción de la vacante

A leading manufacturing company in Madrid is seeking a Process Engineer to provide technical support to ophthalmic lens laboratories globally. The ideal candidate will have over 5 years of experience in production, a Bachelor’s degree in Engineering, and strong communication skills. This role offers flexible working hours and various employee benefits including health insurance and additional holidays.

Servicios

23 vacation days plus 14 bank holidays

Health insurance paid by the company

Flexible working schedule

Newborn bonus of €5,000

2 free pair of lenses per year

Formación

• Experience in manufacturing laboratories of ophthalmic lenses required.
• Able to adapt to changes and learn continuously.
• Self-motivated and organized.

Responsabilidades

• Engineer service support for software and product integration.
• Troubleshoot software and production process issues.
• Conduct quality control of ophthalmic lens production.

Conocimientos

Bachelor’s degree in Industrial Engineering

Fluent in English (C1)

5 years of process engineering experience

Advanced computer skills

Ability to set priorities

Strong communication skills

Educación

Bachelor’s degree in Engineering or related field

Descripción del empleo

Overview

The Role

We’re looking for a Process Engineer to work daily with the manufacturer ophthalmic lenses laboratories across the world.

About IOT

We want to become the premier provider of disruptive and customized innovations in the industry for both companies and labs. To specialize in cutting-edge technologies, products, and services that add value to your business, boosting innovation, excellence, and success in the optical solutions industry and we will do it together with you.

Currently, our offices are located in the heart of Madrid, Minnesota and in Torrance, California. We now serve more than 400 partners in more than 69 countries around the world.

Available to travel 40%

Technical responsibilities

• Engineer service support in the integration of new software, products and technologies into existing lab equipment platforms of third-party labs to successfully manufacture lenses made with any of the IOT technologies.
• Setting up and configuring new optical lens designs for customers
• Troubleshooting and resolution of software and production process deviations and issues.
• Quality control of ophthalmic lens production in optical labs:
  • Surfacing department QC
  • Coating department QC
• Process Improvement service to optical laboratories
• Collaborate from a technical perspective in the management of IOT customers (ophthalmic labs) with the sales and marketing teams of the company that work with the same accounts.
• Interdepartmental collaboration for multiple projects and tasks
• Collaboration with the commercial team developing new strategies.
• Communication and collaboration with development teams to resolve software incidences.
• Consulting, customer service (not sales) and training customers
• Be responsible for maintaining a relationship with the customers and supporting all their needs

Required skills and experience

• Bachelor’s degree in Industrial, Chemical, Mechanical, Optical Engineering or related field.
• English C1 and a third language would be a plus.
• 5 years of previous process engineering experience in manufacturing laboratories of ophthalmic lenses.
• Advanced computer skills
• Customer needs focused
• Able to set priorities, quickly adapt to change and learn continuously
• Ability to work in a fast-paced, cross-functional environment, both independently and with a team.
• Ability to develop and maintain strong relationships across disciplines and with multiple levels of management.
• Strong communication and technical skills.
• Self-motivated, well organized, and able to work independently.

About the recruiting process

• An interview with the People & Culture VP
• Behaviours & Skills online test.
• An interview with the Field Service Engineer Director.

Benefits

• 23 days + 14 bank holidays (legal)
• Two more weeks of holiday: Easter & Christmas time (at least 4 months in the company)
• 24th & 31st December: Afternoon off

Working schedule

• Flexible working schedule: Starting from 8 to 10 and leaving the earliest at 5
• Summer intensive schedule and every Friday
• 2 days working from home

Healthy life

• Health insurance paid by the company (at least 4 months in the company)
• Flexible compensation: Public transport, restaurants & kinder garden
• Newborn bonus: 5,000€
• 2 free pair lenses per year