iGaming Customer Support Specialist

Gamdom; Madrid; A distancia; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A leading Cryptocurrency iGaming operator is seeking a Remote Customer Support Agent to provide assistance and resolve inquiries. Ideal candidates have strong customer service skills and a passion for iGaming. Enjoy flexibility with a remote work setup and generous perks, including 30 days of paid time off.

Servicios

Fully remote - work from anywhere

Flexible schedule

30 days of paid time off

Equipment allowance

Formación

• Previous customer service experience, preferably in iGaming.
• Ability to work independently and make sound decisions.
• Fluency in English; knowledge of other languages is a plus.

Responsabilidades

• Deliver prompt and effective assistance to our customers.
• Resolve technical issues and guide clients through solutions.
• Leverage your interest in iGaming to assist clients.
• Collaborate with team members in a remote setting.
• Work independently to address client needs.

Conocimientos

Customer service experience

Tech-savvy

Strong communication skills in English

Experience in cryptocurrency

Ability to collaborate in a remote team

Flexibility in working shifts

Descripción del empleo

Overview

Gamdom is home to thousands of betting options for both sports and casino players to wager on. Since 2016, we have been steadily growing to provide more than just casino games and sports betting events to enjoy; With us, you can enjoy unique bonuses and earn massive rewards simultaneously. Discover all the rewarding features Gamdom can offer you below.

Company Overview

Gamdom, a leading Cryptocurrency iGaming operator, is expanding its fully remote team and is on the lookout for tech-savvy individuals who are passionate about customer support. If you\'re eager to learn, open-minded, and thrive in a dynamic environment, we want to hear from you!

Position Overview

Join our growing team as a Customer Support Agent, where your strong customer service skills and interest in the iGaming sector will be pivotal. In this role, you will ensure our customers\' satisfaction by addressing inquiries, resolving issues, troubleshooting, and providing valuable assistance across our Casino, eSports, and Sports products via chat and email.

Responsibilities

• Customer Support: Deliver prompt and effective assistance to our customers. Queries can vary from informing clients of our available deposit methods, guiding customers to understand available offers, advising about bet settlements, informing about internal rules, etc.
• Technical Troubleshooting: Resolve technical issues and guide clients through problem-solving processes with a focus on customer satisfaction and first contact resolution.
• iGaming Interest / Experience: Leverage your passion for iGaming and eSports, even if you\'re new to the field, to provide informed and insightful assistance to clients.
• Team Collaboration: Work closely with a diverse team in a remote environment to ensure seamless communication and coordination, contributing to a positive team culture.
• Independent Problem Solving: Demonstrate the ability to work independently and make informed decisions to address client needs and concerns.

Skills / Qualifications

• Previous customer service experience (iGaming experience is a plus).
• Tech-savvy, with a passion for customer service and the ability to quickly adapt to new tools and software.
• Experience in cryptocurrency is an advantage.
• Strong written and verbal communication skills in English (fluency in Turkish, French, Spanish, or Japanese is an additional plus).
• Ability to collaborate effectively with a remote team, fostering a positive and supportive work environment.
• Capable of working autonomously and making sound decisions to address customer needs.
• Flexibility: Willingness to learn, and work varying shifts in a 24 / 7 support team.

Perks at Gamdom

• Fully remote - work from anywhere in the world
• Flexible schedule
• 30 days of paid time off
• Equipment allowance