Icelandic Customer Service Representative for Booking

TP Spain; Barcelona; Presencial; EUR 23.000; A tiempo parcial

Descripción de la vacante

A leading travel service provider in Barcelona is looking for a customer support advisor to assist international travelers and accommodation suppliers. This role emphasizes excellent communication, problem-solving abilities, and requires C2 Icelandic and advanced English. You'll be trained in a modern, multicultural environment with a flexible contract and benefits after the probation period.

Servicios

Flexible remuneration

Diversity and inclusion initiatives

Modern office spaces

Formación

• C2 level in Icelandic and advanced proficiency in English.
• Excellent verbal and written communication skills.
• Experience in customer service or contact center is a plus.

Responsabilidades

• Understand customer needs and mediate between travelers and suppliers.
• Clarify inquiries regarding services, payments, and technical requirements.

Conocimientos

Icelandic

Advanced English

Communication skills

Problem-solving

User-friendly PC skills

Interpersonal skills

Herramientas

Office 365

CRM database

Descripción del empleo

Description

If you are an empathic person, a good listener, who has a problem-solving mindset and enjoys being a team player, we have the right job for you!

As a customer support advisor for Booking you will be in charge of understanding and identifying customer needs. You will be listening, responding and mediating between our international travellers and accommodation suppliers of all over the world, always ensuring a high level of customer service. Clarifying inquiries about service, payment and technical requirements, providing accurate information and following set process, via email and phone.

Responsibilities

• Understand and identify customer needs; listen, respond and mediate between international travellers and accommodation suppliers to ensure a high level of customer service.
• Clarify inquiries about service, payment and technical requirements; provide accurate information and follow established processes via email and phone.

Qualifications

• Icelandic: C2 level and advanced English.
• Excellent communication and interpersonal skills, both written and spoken.
• User-friendly PC skills: Office 365, CRM database, and other internal platforms.
• Problem-solving and solution-driven mentality.
• Positive, motivated mindset to handle tricky customer problems.
• Goal-oriented work approach.
• Open mind to changing priorities and business processes.
• Affinity with accommodation platforms.
• Experience within customer service or contact center environments will be valued.

Offer

• Contract: 38.5h/week (Monday to Sunday).
• Salary: 22,249 € gross per year.
• Available shift: 09:00 – 20:00.
• Temporary contract.
• Benefits: Flexible remuneration in nursery school transport after probation period.
• Multicultural and international working environment.
• Modern office spaces, well connected by public transport and close to Glories shopping mall (Westfield).
• 3 weeks of initial training and continued personal coaching.
• Diversity, Equity & Inclusion: TP is home to a global family with varied backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.