HEAD OF DIGITAL SALES IN LUXURY ENVIRONMENT

Etalentum; Palma de Mallorca; Presencial; EUR 70.000 - 90.000; Jornada completa

Descripción de la vacante

A luxury watch and jewelry brand is seeking a Head of Digital Sales in Palma de Mallorca. This role involves owning the online sales pipeline and collaborating on digital campaigns. Ideal candidates should possess luxury retail experience, digital proficiency, and strong B2C sales skills. The position offers a dynamic work environment, immediate start, and competitive compensation.

Servicios

Dynamic working environment

Supportive team

International exposure

Competitive compensation

Formación

• Proven track record in luxury retail or e-commerce.
• Ability to connect with discerning clientele digitally.
• Comfortable in a fast-paced startup environment.

Responsabilidades

• Own the full online sales pipeline, ensuring smooth client journeys.
• Partner with marketing to design and execute digital sales campaigns.
• Analyze data to identify sales opportunities and tailor outreach.

Conocimientos

Luxury Expertise

B2C Sales Experience

Digital Proficiency

Creative Thinking

Emotional Intelligence

Herramientas

Salesforce CRM

Email Marketing Platforms

Descripción del empleo

Our client is a fast growing luxury watch and jewelry brand, combining Swiss precision with compelling design. With a focus on creating wearable pieces of art, the brand aims to offer an unforgettable experience to its global clientele. Their new Head of Digital Sales will report directly to the Founder and CEO.

Your key Responsibilities:
- Digital Sales Strategy: Own the full online sales pipeline, from lead generation to conversion, ensuring smooth client journeys across email, chat, video calls, and messaging platforms.
- Campaign Execution: Partner with the marketing team to design and execute digital sales campaigns, including seasonal events, product launches, and pre-order initiatives.
- Data & Insights: Analyze data from Salesforce to identify sales opportunities and tailor outreach based on client profiles.
- Client Engagement: Be the first point of contact for online inquiries, creating personalized digital experiences and product presentations for clients.
- Order Lifecycle Management: Oversee the entire online order process, including payment coordination, luxury packaging, white-glove delivery, and post-sale follow-up.
- Team Collaboration: Work closely with operations, showroom, and sales teams to ensure product availability, timely shipping, and quality control. Ensure online clients feel integrated into the brand?s experience ecosystem.
- Salesforce Management : Leverage Salesforce to segment clients, automate key touchpoints, create email journeys, and generate performance reports.

Required Skills & Experience:
- Luxury Expertise: A deep understanding of luxury service principles, with a proven track record of implementing this typical strategy in a digital environment. Experience in luxury retail or e-commerce is essential.
- Hands-on & Out-of-the-Box Thinking: Ability to execute hands-on, from strategy to implementation, while also thinking creatively to drive innovation in the digital sales process.
- B2C Focus: Strong experience in B2C sales, with the ability to connect with a global, discerning clientele via digital channels.
- Digital Proficiency: Expertise in Salesforce CRM, email marketing platforms, and other digital communication tools.
- Highly emotionally intelligent, self-motivated, and comfortable in a fast-paced startup environment.
- Passion for luxury, client storytelling, and online relationship-building.

What We Offer:
- Immediate start in a dynamic, growing luxury brand.
- An exciting, sophisticated working environment located in the heart of Palma de Mallorca.
- A supportive, collaborative team that values initiative, emotional intelligence, creativity, and precision.
- International exposure through global events and a diverse, global clientele.
- Competitive compensation commensurate with experience and contribution.