Guest Experience Specialist — Front Desk & Check-In

Hilton; Madrid; Presencial; EUR 20.000 - 25.000; A tiempo parcial

Descripción de la vacante

A leading global hospitality company in Madrid seeks a Receptionist to provide exceptional service to Guests from check-in to check-out. Responsibilities include managing the reception area, ensuring guest satisfaction, and complying with hotel policies. Ideal candidates will have previous customer service experience and a high school certificate. This role offers various benefits including free breakfast and team member discounts.

Servicios

Hilton University

Mental Wellness app

Go Hilton Team Member Rate

Birthday off

Free Breakfast

Formación

• Previous experience in a customer-focused industry.
• Ability to work on your own as well as in a team.
• Competent level of IT proficiency.

Responsabilidades

• Provide reception services for Guests to enhance their experience.
• Ensure efficient check-in/out and complete audit procedures.
• Maximize room occupancy and use up-selling techniques.

Conocimientos

Customer service skills

Positive attitude

Good communication skills

IT proficiency

Educación

High school certificate or equivalent

Descripción del empleo

A leading global hospitality company in Madrid seeks a Receptionist to provide exceptional service to Guests from check-in to check-out. Responsibilities include managing the reception area, ensuring guest satisfaction, and complying with hotel policies. Ideal candidates will have previous customer service experience and a high school certificate. This role offers various benefits including free breakfast and team member discounts.