Global Remote Chat Support Executive – Part-Time Evening Role

Mashreq Bank; A distancia; EUR 10.000 - 30.000; A tiempo parcial

Descripción de la vacante

A global support company is seeking a Global Remote Chat Support Executive. In this fully remote, part-time evening position, you will provide real-time assistance to customers via live chat. Strong multitasking, problem-solving skills, and exceptional online customer service abilities are essential. The role offers competitive pay, flexible hours, and the opportunity for career development within the company.

Servicios

Competitive hourly pay

Flexible evening schedule

Remote work setup

Training and career development opportunities

Formación

• Experience in chat support or customer service preferred.
• Freshers with strong communication skills are encouraged to apply.

Responsabilidades

• Respond to customer inquiries through live chat in a timely manner.
• Resolve queries and ensure customer satisfaction.
• Escalate complex issues to the relevant department.
• Accurately document interactions and maintain customer records.

Conocimientos

Excellent written communication skills in English

Ability to handle multiple chat conversations

Strong problem-solving skills

Self-motivated with strong organizational skills

Herramientas

Basic technical proficiency with chat software

Descripción del empleo

Job Summary

MNC JOBS INFO is seeking a highly motivated and detail-oriented Global Remote Chat Support Executive to join our growing international support team. In this role, you will be the first point of contact for our global customers, providing real-time assistance via live chat. This is a fully remote, part-time evening position designed for individuals who excel in multitasking, problem-solving, and delivering exceptional online customer service.

Key Responsibilities

• Respond to customer inquiries through live chat in a timely and professional manner.
• Resolve queries, provide product/service information, and ensure customer satisfaction.
• Escalate complex issues to the relevant department while maintaining clear communication.
• Accurately document all interactions and maintain customer records in the CRM system.
• Collaborate with team members to improve response quality and reduce resolution time.
• Monitor chat queues to ensure prompt handling of all customer messages.
• Uphold company standards for communication and customer engagement.

Required Skills and Qualifications

• Excellent written communication skills in English.
• Ability to handle multiple chat conversations simultaneously without compromising quality.
• Strong problem-solving and decision-making skills.
• Comfortable working independently in a remote environment.
• Basic technical proficiency with chat software, email, and online tools.

Experience

• Prior experience in chat support, customer service, or virtual assistance preferred but not mandatory.
• Freshers with strong communication skills and a willingness to learn are encouraged to apply.

Working Hours

• Part-time evening shift (flexible schedule of 3–5 hours per day).
• Weekend availability may be required based on business needs.
• Fully remote—work from the comfort of your home.

Knowledge, Skills, and Abilities

• Strong typing speed and attention to detail.
• Patience and empathy when handling customer concerns.
• Ability to stay calm under pressure and meet response deadlines.
• Self-motivated with strong organizational skills.

Benefits

• Competitive hourly pay with performance incentives.
• Flexible evening schedule suitable for students or part-time job seekers.
• Opportunity to work with a global client base and gain international exposure.
• Remote work setup—save time and money on commuting.
• Training and career development opportunities within the company.

Why Join Us

At MNC JOBS INFO, we value teamwork, growth, and innovation. By joining our global support team, you will gain hands-on experience in international customer service, enjoy flexible work arrangements, and be part of a company that recognizes and rewards dedication.

How to Apply

Interested candidates can submit their updated resume and a short cover letter explaining why they are a great fit for this role to us. Shortlisted applicants will be contacted for an online assessment and virtual interview.