German Tech Supporter

BEST SELLER; Málaga; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A leading global fashion company in Málaga is seeking a tech support professional to assist over 2000 stores across Europe. Responsibilities include providing remote support for retail systems, troubleshooting issues, and advising users. Applicants must be fluent in German and possess strong problem-solving and interpersonal skills. The role offers benefits such as private health insurance, vacation days, and clothing vouchers.

Servicios

Private health insurance from the first day

25 vacation days + National Holidays

€120 voucher for clothes

Discounted clothes every season

Cantina service in the office

Regular social events

Formación

• Experience with POS systems would be an advantage.
• Basic grasp in troubleshooting hardware and software products.
• Good analytical and problem-solving skills.
• Outstanding interpersonal skills and great team player.
• Must be able to accommodate a flexible work schedule.

Responsabilidades

• You will provide TECH support to over 2000 fashion stores in Europe.
• Provide remote support to retail store systems and applications.
• Drive user behavior to increase self-service.
• Advise on applications and systems.
• Optimize the global TECH Service Desk.

Conocimientos

Experience with POS systems

Basic grasp in troubleshooting hardware and software products

Understanding network concepts

Good analytical and problem-solving skills

Outstanding interpersonal skills

Strong communication skills

Fluency in written and spoken German

Descripción del empleo

Overview

Are you passionate about providing prime service to your colleagues in a fast-moving fashion environment, where no two days are the same and the demand for quick high-quality service is high? Then this is your chance to be part of the exciting journey in developing our global Frontline Support Services department into a true service organization that provides service excellence to colleagues across the world.

Your Responsibilities

• You will have a key position in providing TECH support to our more than 2000 fashion stores in Europe. We are responsible for solving incidents and service requests to ensure that our colleagues can focus on their responsibilities.
• Provide remote support to our retail store systems and applications
• Ensure that all registration is done according to guidelines (ITIL)
• Drive user behavior to increase self-service
• Provide advice and guidance on applications and systems
• Participate in the continued optimization of the global TECH Service Desk
• Act as users\' advocates in TECH and follow through on tickets

Your Qualifications

• Experience with POS systems would be an advantage
• Basic grasp in troubleshooting hardware and software products
• Understanding network concepts
• Good analytical and problem-solving skills
• Outstanding interpersonal skills and great team player
• Strong communication skills
• Must be able to accommodate a flexible work schedule/some weekend
• Fluent in written and spoken German
• Affinity and flair for IT/ technical solutions

Your Benefits

• Private health insurance from the first day!
• 25 vacation days + National Holidays that are added to your vacation allowance.
• €120 voucher to spend on clothes from our brands.
• Opportunity to buy discounted clothes from our brands every season.
• Cantina service in the office. Bestseller pays a % of the monthly price.
• Regular social events and team building activities.

About Bestsellers Spain (Company Overview)

Follow us on our social media! Instagram:@bestseller_spain, Facebook: Bestseller España, Linkedin: BESTSELLER. Formarás parte de la familia BESTSELLER, una cultura acogedora que valora las nuevas ideas y da voz a todos. Apostamos por el espíritu emprendedor, lo que implica que tendrás la libertad de desarrollarte según tus propias preferencias. Te brindamos responsabilidad y la oportunidad de crecer tanto personal como profesionalmente desde el primer día. Creemos en la flexibilidad y la autonomía en tu rutina diaria y lugar de trabajo, para que puedas alcanzar tu máximo potencial. En BESTSELLER España, nos apasiona aprovechar cada oportunidad, desafío y elección. Somos una compañía líder en el sector de la moda a nivel mundial, con un ritmo rápido y un enfoque familiar. Hemos construido algunas de las marcas más sólidas de la industria, gracias a nuestro compromiso de empoderar a cada individuo en su propio camino. Nos impulsamos a mejorar constantemente, a actuar de manera sostenible, a fomentar la diversidad y brindar igualdad de oportunidades. Descubre cómo BESTSELLER España está transformando la industria de la moda, una vez más. Somos BESTSELLER. Together, we own it.