German Speaking Roadside Assistance Agent (m / f / d) - 100% Home Office

SIXT; España; A distancia; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A leading mobility service provider in Spain is seeking a German-speaking Roadside Assistance Agent to support customers remotely. This role involves providing prompt and reliable assistance in breakdown situations, managing towing services, and ensuring an excellent customer experience. Candidates should have a passion for customer service and be fluent in both German and English. Full-time, flexible remote work is available.

Servicios

Work-Life Balance

Employee Discounts

Team Building Activities

Professional Growth Opportunities

Formación

• At least 1 year of experience in a customer-facing or service-oriented role.
• Proven ability to thrive in a remote work environment.
• Proactive and solution-oriented approach with a focus on customer experience.

Responsabilidades

• Receive damage and breakdown reports from customers via phone.
• Independently coordinate necessary measures such as towing services.
• Assist customers with questions related to breakdowns and mobility services.

Conocimientos

Fluency in German

Fluency in English

Customer service passion

Experience in customer-facing role

Familiarity with MS Office

Remote work adaptability

Descripción del empleo

Overview

SIXT is hiring German-speaking Roadside Assistance Agents to support our customers across Germany remotely from anywhere in Spain. Bring your German and / or English skills, a proactive mindset, and a passion for helping people. As the first point of contact in breakdown situations you’ll provide fast, reliable support by phone and email working closely with our Rostock team.

If you’re looking for a new challenge in the automotive sector and want to grow with a dynamic modern company we’d love to hear from you!

What We Offer

• Work-Life Balance. This fully remote position gives you the flexibility to work 100% from home, allowing you to better balance your professional and personal life.
• Employee Benefits. Take advantage of discounts on SIXT rent, share, ride, and SIXT as well as exclusive deals on travel, tech, and lifestyle products.
• Team Building Activities and International Events. Engage in team-building activities and participate in global corporate events that connect colleagues from around the world.
• Professional Growth. Work with a motivated team and access opportunities to learn, grow, and advance your career in a dynamic international environment.

Your Role

• Receive damage and breakdown reports from customers via phone.
• Independently coordinate necessary measures (e.g., towing services).
• Organize replacement vehicles.
• Forward breakdown cases to the manufacturer within the mobility program.
• Assist customers with questions related to breakdowns and mobility services.

Your Skills

• Fluency in both German and English with excellent communication skills.
• Strong passion for customer service with enjoyment in providing support and solutions to clients.
• At least 1 year of experience in a customer-facing or service-oriented role.
• Familiarity with MS Office tools and ease in working with digital systems.
• Proven ability to thrive in a remote work environment with availability for rotating shifts from Monday to Sunday.
• Proactive and solution-oriented approach with a consistent focus on delivering the best possible customer experience.

Apply now and become part of an international forward-thinking team that’s redefining premium mobility every day. We’re excited to meet you!

Additional Information :

About us :

We are a globally leading mobility service provider with a revenue of 4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi ride and chauffeur services) and SIXT (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners and around 5 million drivers worldwide. Together with our franchise partners we are present in more than 110 countries at 2,000 rental stations. At SIXT top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!

Remote Work: No

Employment Type: Full-time

Key Skills: Children Activity,Accounts Assistant Credit Control,Android,Apparel Merchandising,Franchise,Construction Equipment

Department / Functional Area: Customer Service

Experience: years

Vacancy: 1