German Speaking Customer Experience Specialist

KultureTalent - Global Talent; Málaga; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A global talent consultancy is seeking a German Speaking Customer Experience Specialist based in Malaga, Spain. Responsibilities include communicating with customers via various channels, ensuring high customer satisfaction, and managing accounts. Candidates should have fluency in German (minimum C1) and advanced English, along with strong troubleshooting skills. This position offers a dynamic role within a major brand.

Formación

• Fluency in German (minimum C1) and Advanced English knowledge.
• Prior customer support experience would be an advantage.
• Dynamic and Proactive.

Responsabilidades

• Communicate with customers via phone, chat & e-mail.
• Track and follow cases to ensure they closed in an efficient and timely manner.
• Assist customers to manage/secure their account & passwords.

Conocimientos

Fluency in German (minimum C1)

Advanced English

Strong troubleshooting skills

Descripción del empleo

German Speaking Customer Experience Specialist

About the job German Speaking Customer Experience Specialist

Responsibilities:

• Communicate with customers via phone, chat & e-mail
• Receiving and handling calls in German from customers for an important chain of hotels.
• Track and follow cases to ensure they closed in an efficient and timely manner
• Maintain high customer satisfaction, representing a major brand
• Assist customers to manage/secure their account & passwords

What you will bring:

• Fluency in German (minimum C1) and Advanced English knowledge
• Prior customer support experience would be an advantage
• Strong troubleshooting skills

Requirements:

• Based in Malaga, Spain
• NIE, NAF and Spanish bank account.
• Dynamic and Proactive
• Strong understanding of online community dynamics and digital content trends.