German Customer Support Agent (Onsite in Malaga)

JR Spain; Málaga; Presencial; EUR 22.000; Jornada completa

Descripción de la vacante

A global leader in customer experience services is seeking a German Customer Support Agent to provide high-quality customer support in Malaga, Spain. The role requires fluency in German and proficiency in English, along with strong communication and problem-solving skills. The position includes a relocation package and an annual salary of €21,500, with additional benefits such as health insurance and a bonus structure.

Servicios

Relocation Package: Flight Ticket up to €200

€400 per month for three months for your rent

Annual salary of €21,500

Bonus structure

Health Insurance

Formación

• Prior experience in customer service or technical support is a plus.
• Located in Spain with Spanish Work Permit and NIE.

Responsabilidades

• Provide high-quality customer support via phone, email, and chat.
• Resolve inquiries related to products, services, or accounts promptly.
• Build rapport with customers to ensure a positive experience.
• Collaborate with internal teams to address technical issues.
• Document customer interactions and solutions accurately.

Conocimientos

Fluent in German (native level)

Proficient in English (B2 level or higher)

Excellent communication skills

Problem-solving skills

Ability to multitask

Strong team player

Descripción del empleo

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Blu Selection

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EU work permit required:

Yes

Job Reference:

47616465453239500832460

Job Views:

1

Posted:

23.07.2025

Expiry Date:

06.09.2025

Job Description:

Are you looking for an exciting opportunity to work in a dynamic, international environment? Do you have a passion for helping others and solving problems? If so, this role is for you! The starting date is the 21st of March, so don't wait too long!

As a German Customer Support Agent, your primary responsibility will be to assist customers in resolving inquiries and issues while ensuring a high level of customer satisfaction.

Your responsibilities include:

• Provide high-quality customer support via phone, email, and chat.
• Resolve inquiries related to products, services, or accounts promptly and professionally.
• Build rapport with customers, understanding their needs and ensuring a positive experience.
• Collaborate with internal teams to address technical issues and follow up on open cases.
• Accurately document customer interactions and solutions in the system.
• Stay up-to-date on company policies, services, and tools to provide effective support.

Skills, qualifications, and interests needed:

• Fluent in German (native level) and proficient in English (B2 level or higher).
• Prior experience in customer service, technical support, or a similar role is a plus.
• Excellent communication and problem-solving skills.
• Ability to multitask and work in a fast-paced environment.
• Strong team player with the ability to work independently when required.
• Located in Spain with Spanish Work Permit and NIE.

What’s in it for you?

• Relocation Package: Flight Ticket up to €200 and €400 per month for three months for your rent.
• Annual salary of €21,500.
• Bonus structure.
• Health Insurance.
• Full-time, office-based position from 9 AM to 6 PM.
• Opportunity to work in a multicultural and vibrant city like Malaga.

About the company:

This global leader in customer experience services was founded by two French entrepreneurs in 2000. With over 75,000 multilingual employees across 50+ countries, they are trusted by some of the most progressive brands worldwide. Their Malaga hub is growing, and they are looking for new talent to join their journey.

Note:

If you are not a passport holder of the country for the vacancy, you might need a work permit. Check our Blog for more information.

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