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Functional Analyst, Site Support

Ball

Barcelona

Presencial

EUR 30.000 - 50.000

Jornada completa

Hace 30+ días

Descripción de la vacante

Ball, un leader dans la fabrication d'emballages en aluminium durables, cherche un Analyste Fonctionnel de Support Site. Ce rôle implique la gestion de systèmes critiques et l'administration des infrastructures IT. Nous recherchons une personne ayant une solide formation en informatique, des compétences avérées en communication et une expérience d'au moins 2 ans en technologie IT. Rejoignez-nous pour faire une différence grâce à vos capacités et votre engagement envers la diversité et l'inclusion.

Formación

  • Expérience de 2-5 ans en support informatique.
  • Compétence dans l'analyse des besoins et la livraison de spécifications fonctionnelles.
  • Compréhension des meilleures pratiques ITIL et des lois de gouvernance/compliance.

Responsabilidades

  • Administrer et soutenir des environnements complexes et des outils d'infrastructure.
  • Assurer la livraison de solutions techniques de haute qualité qui répondent aux besoins des affaires.
  • Travailler avec des fournisseurs tiers et fournir un support d'infrastructure de niveau 2.

Conocimientos

Communication
Collaboration
Problem Solving
ITIL Knowledge

Educación

Bachelor’s degree in a relevant field

Herramientas

ITSM best practices
Six Sigma
Lean
Kaizen
Descripción del empleo

Further your career at Ball, a world leader in manufacturing sustainable aluminium packaging. Achieve extraordinary things when you join our team, and make a difference in your professional development, the community, and around the globe! Ball is thrilled to receive Newsweek's 2023 Top 100 Global Most Loved Workplace award! As a sustainable product leader, we have over 16,000 global team members. From endlessly recyclable aluminum cans, and cups, to aerosol bottles, our goal is to contribute to a better community, society, and world.

Position overview:

The Site Support Functoinal Analyst will provide IT Support, responding to end user inquiries and troubleshoot issues promptly and efficiently. This role will be responsible for overseeing the implementation, performance tuning, and recovery procedures for mission-critical enterprise systems and supporting infrastructure, and will serve as a technical resource in IT administration for complex operating environments, recommending configurations and operations of IT components.

Key responsibilities include:

  • Administering and supporting complex environments, including core infrastructure tools and technologies and performing hands-on administration tasks including installation, configuration, backup, and recovery
  • Review monitoring, capacity, and configuration management of complex technologies to ensure acceptable performance and adherence to service level agreements
  • Ensuring the delivery of high quality technical solutions that meet business needs and configuring, developing, testing, monitoring, and supporting changes and enhancements to IT environment
  • Taking a broad perspective to identify innovative business solutions that challenges the business on their assumptions of how they will successfully execute their plans
  • Administering systems and/or networking in a large corporate environment with multiple global locations and a user base of 15k+
  • Performing duties within ITIL best practices guidelines for Incident, Change, Request, and Problem management and utilizing other industry ITSM best practices where relevant to Ball’s future
  • Adhering to security best practices, governance, and compliance laws such as HIPAA, SOX, GDPR, LGPD, etc.
  • Defining detailed specifications in compliance with operations architecture to solve complex business problems
  • Working closely with third-party vendors including software providers, implementation partners, and consultants
  • Tuning infrastructure parameters for efficient resource utilization and suggest improvements for optimization
  • Providing Tier 2 infrastructure support, follow support escalation processes, and maintain documentation

What are we looking for?

  • Broad training in a related field usually acquired through college. Bachelor’s degree in a relevant field preferred
  • Job related experience for 2-5 years minimum
  • Experience in communicating and collaborating with external and internal customers to analyze information needs and functional requirements and deliver the following artifacts as needed(functional requirements (business requirements document), iii, use cases, GUI, screen and interface designs)
  • Experience in driving process and technology re-engineering using industry practices e.g., Six Sigma, Lean, Kaizen, COBIT, ITIL, CMMi
  • Ability to communicate clearly and provide broader IT perspective to clientsand proficient in end-user support, hardware and software setup, infrastructure installation and integration
  • Understanding of ITIL best practices, security standards, and governance/compliance laws
  • Fluent in written and spoken English

Ball Corporation is an Equal Opportunity Employer. We actively encourage applications from everybody, regardless of gender, age, ethnicity, faith, ability, or orientation.

When you join Ball you belong to a team of over 16,000 members worldwide. Our products range from infinitely recyclable aluminium cans, cups to aerosol bottles solutions that enable our customers to contribute to a better world.
Each of us has a deep commitment to diversity and inclusion which is the foundation of our culture of belonging. Everyone at Ball is making a difference by doing what we love. Because what we create may change, but what we will always make is a difference.


Please note the advertised job title might vary from the job title on the contract due to local job title structure and global HR systems.

No agencies please.

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