Freelance Luxury Retail Trainer (Automotive Industry)

CXG; España; Presencial; EUR 35.000 - 55.000; Jornada completa

Descripción de la vacante

CXG is seeking a Freelance Luxury Retail Trainer to deliver impactful training in the automotive industry. Ideal candidates will have 5+ years of experience in service excellence and customer experience, with a strong background in luxury retail. The role involves coordinating training, coaching, and developing engaging materials to facilitate learning.

Formación

• 5+ years of experience in service excellence, customer experience (CX), and training.
• Strong background in luxury retail focused on automotive industry.
• Proficiency in Spanish and English.

Responsabilidades

• Deliver high-impact learning experiences tailored to clients' needs.
• Design and develop training materials and activities.
• Conduct classroom training and on-field coaching.

Conocimientos

Customer Experience

Service Excellence

Training

Communication

Engagement

Descripción del empleo

Freelance Luxury Retail Trainer (Automotive Industry)

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Description

We are seeking a Freelance Trainer with experience in the Automotive Industry for upcoming training and coaching projects with leading premium and luxury brands.

Who We Are

Founded in 2006, CXG is a global customer experience agency specializing in the premium and luxury industries. We serve over 200 luxury clients with a multicultural team of 250+ professionals.

Our mission is to help brands transform customer and employee experiences through tailored insights, strategy, and implementation.

We are passionate about delivering impact. Our clients include the world’s most admired luxury houses, and our solutions combine research, technology, and human expertise to elevate every customer interaction.

Role Summary

As a freelance trainer, you will collaborate with our team on a project basis to deliver high-impact learning experiences that drive real change on the ground. Your responsibilities may include:

• Understanding clients’ learning objectives and tailoring training to their brand and business needs
• Coordinating with Project Managers and internal teams on training objectives, content, and schedules
• Supporting the design and development of impactful training programs and materials
• Delivering engaging training sessions both in-person and online (e.g., retail programs, workshops, coaching)
• Creating a dynamic learning environment to inspire mindset shifts and develop practical skills
• Utilizing methodologies such as discussion, demonstration, storytelling, and gamification to enhance engagement
• Providing coaching support (on-site or remotely) to reinforce learning and improve performance

Requirements

What you will bring:

• Strong background in luxury retail, focusing on service excellence and customer experience in the automotive industry
• At least 5+ years of experience in service excellence, customer experience (CX), and training
• Proven experience in conducting classroom training, workshops, and on-field coaching on topics like customer experience mindset, emotional selling, service excellence, and clienteling/CRM for retail teams
• Ability to develop engaging training materials and activities is a plus
• Excellent communication skills, proficiency in Spanish and English

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Human Resources, Luxury Goods & Jewelry

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