Field Service Engineer

Roche; Albacete; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A global healthcare leader seeks a Field Service Engineer to ensure the optimal operation of diagnostic systems in Castilla-La Mancha. The role focuses on installation, preventive maintenance, and technical support for clients, aimed at enhancing customer satisfaction. Candidates should possess a technical engineering degree, relevant field experience, and fluency in Spanish and English. The position requires a proactive approach in collaboration with commercial teams and excellent communication skills, contributing to the healthcare solutions provided by the company.

Formación

• Must have a Bachelor's degree in Technical Engineering or related fields.
• Previous field support experience is essential.
• Knowledge of electronic, mechanical, hydraulic, and fluidic systems.

Responsabilidades

• Install, maintain, and train users on diagnostic systems.
• Report activity in CRM and guarantee documentation standards.
• Collaborate with the commercial team to support client needs.

Conocimientos

Fluent Spanish

Fluent English

Communication

Collaboration

Technical support

Problem Resolution

IT skills

Educación

Bachelor’s degree in Technical Engineering

Textile, Electronics, Mechanical, Biomedical Engineering

Herramientas

Measurement and diagnostic tools

Descripción del empleo

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

In Roche Diagnostics, we are committed not only to advance diagnostic solutions that help healthcare professionals make critical decisions for the health of their patients, but also to improve the way these essential tools are integrated into health systems worldwide, at a lower cost, while not compromising on the best possible results. In more than 100 countries, we offer the most complete in vitro diagnostic test portfolio in the sector, combined with support for clinical decision-making, consulting, digital diagnostics, disease management, laboratory automation and software solutions to provide integrated solutions to laboratories, clinicians and health systems.

The Field Service Engineer provides scientific/technical service to the installed systems and solutions at client, ensuring the highest efficiency and effectiveness in each of the assigned activities: installation, preventive maintenance, corrective, evolutionary and modifications. He ensures that the service provided generates competitive advantage, becoming the differential element of Roche’s value proposition and achieving optimal levels of customer satisfaction.

Responsibilities

• Reach and maintain an excellent level of operability in all assigned solutions (including instruments, reagents and software) through proper execution of the procedures for preventive, corrective, evolutionary, installations and modifications, training users in the operation of analyzers.
• Establish and maintain an excellent level of communication, follow‑up and proactive collaboration with the client, informing updates of reagents and quality controls and implementing new protocols.
• Report activity in CRM of the activities performed remotely or onsite, guaranteeing the correct documentation of the technical characteristics of the client installation and updating when required and following the quality reporting standards defined by the Organization.
• Work closely with the Commercial Area to address client needs and support sales of solutions and service offers.

Required Competencies

Communication and Collaboration with the Client

• Maintain excellent communication, follow‑up and proactive collaboration with customers.
• Inform about software and digital solution updates.
• Provide technical support and problem resolution to employees in a variety of technological issues.
• Guarantee an excellent customer experience.

Activity Reporting

• Report remote or onsite activities in CRM.
• Guarantee correct documentation of the technical characteristics of the client installation and updating when required, according to the organization’s quality reporting standards.
• Document processes and register work orders for ongoing work.

Collaboration with the Commercial Area

• Work closely with the commercial team to address client needs.
• Support sales of solutions and service offers.
• Provide ongoing support for new implementations and product and analytical solution updates.
• Commercial customer loyalty.

Teamwork

• Ability to collaborate effectively with other team members.

Required Profile

• Location: Madrid and/or Castilla la Mancha.
• Bachelor’s degree in Technical Engineering or higher, Textile, Electronics, Mechanical, Biomedical Engineering or related fields.
• Previous field support experience.

Technical Knowledge

• Diagnostics in electronic, mechanical, hydraulic and fluidic systems.
• Hardware and software troubleshooting.
• Use of measurement and diagnostic tools.
• Advanced IT skills, including hardware/software configuration and network management.
• Knowledge of biology and preferably diagnostic systems and products in the serology area.

Language

• Fluent Spanish and English.

Mobility

• Driver’s license B1.
• Availability for geographical mobility within national and international territory.

Company Overview

We strive for a healthier future. Over 100 000 employees worldwide work to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in treating more than 26 million people with our medicines and conducting over 30 billion diagnostic tests. We empower one another to explore new possibilities, foster creativity, and keep our ambitions high to deliver life‑changing healthcare solutions with global impact.

We build a healthier future together.

Equal Opportunity Employer

Roche is an Equal Opportunity Employer.