Fashion Support Consultant (French - speaking)– Remote GS02

Concentrix; Barcelona; A distancia; EUR 18.000 - 22.000; Jornada completa

Descripción de la vacante

A global technology and services leader is seeking a Fashion Support Consultant (remote from Spain) to handle customer calls from boutiques and provide solutions. The ideal candidate will have bilingual proficiency in French and advanced English, along with a year of experience in retail. This role includes training, a chance for career development, and a competitive salary of €18,978 plus bonuses.

Servicios

Full paid training

Career development programs

Bonus up to €1,200

Formación

• Minimum of 1-year relevant experience in fashion retail or retail.
• Capability to conduct effective qualification skills to understand customer needs.

Responsabilidades

• Take incoming customer calls and solve user demands.
• Log call details onto call management systems.
• Maintain service and product knowledge.

Conocimientos

Bilingual French

Advanced English

Customer Care Skills

Sales Techniques (up-/cross-selling)

IT Platforms Knowledge

Herramientas

Windows/MS Office

Descripción del empleo

Overview

Job Title: Fashion Support Consultant (French - speaking)– Remote GS02

Experience the power of a game-changing career

Want to be part of an innovative and growing team? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

If you’re looking to grow and be inspired, as a Fashion Support Consultant (Remote from Spain), you will be part of our team of game-changers who are powering the brands of the future in the fashion industry.

Career growth and personal development

This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.

What you will do in this role

• Take incoming customer calls from boutiques and shops and solve users’ demands
• Log call details onto call management systems and provide response and resolution within SLA
• Maintain service and product knowledge and expertise associated with applications specific to individual customers
• Ensure contractual SLA is maintained

Your qualifications

• Have a proficient or bilingual level of French, and advanced level of English
• Have minimum of 1-year relevant experience in fashion retail or retail
• Have knowledge of sales techniques (up-/cross-selling, objection handling, etc)
• Are Customer Driven, motivated to work in sales, opportunistic in creating sales leads
• Can conduct effective qualification skills to ensure a comprehensive understanding of customer needs
• Have exceptional customer-facing and customer-care skills
• Have working knowledge of IT platforms, equipment, and applications: Windows/MS Office

Don’t meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don’t check every box, we still encourage you to apply. We’ll do our best to match you with the right job, whether it’s this one or another role.

What’s in it for you

We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU.

In this role, we offer benefits that help support your unique lifestyle:

• Full-time 39 hours/week, temporary contract: Rotative Monday to Saturday from 8:00 to 19:00
• Salary 18.978 euros gross/year + up to 1.200 euros gross/year in bonus
• Opportunity to work remotely from Spain
• Full paid training on the company and the project you\'ll be working on
• Career development programs, specialized courses

Experience the best version of you!

At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”

Concentrix is an equal opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

R1656881

Location:

ESP Barcelona - C/ de la Selva de Mar, 129

Language Requirements:

English, French (Required)

Time Type:

Full time

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