Europe Invoice To Cash Director

Brambles Limited; Madrid; Híbrido; EUR 85.000 - 120.000; Jornada completa

Descripción de la vacante

A global logistics company in Madrid is seeking an experienced I2C Director to oversee the delivery of invoice-to-cash processes. You will lead diverse teams, ensure compliance and accuracy in billing, and drive continuous process improvements. The ideal candidate has over 10 years of managerial experience in a multi-cultural organization, strong project management skills, and expertise in ERP systems. This role offers a hybrid work model, encouraging a balance between productivity and flexibility.

Servicios

Hybrid work model

Diversity and inclusion initiatives

Global opportunities

Formación

• 10+ years experience in a multicultural international environment.
• 10+ years managerial experience including change management.
• Experience in transaction processing and monitoring KPIs.

Responsabilidades

• Lead the end-to-end delivery of I2C services.
• Manage outsourced service delivery and ensure compliance.
• Drive process improvement initiatives in I2C activities.

Conocimientos

People management

Project management

Adaptability

Data-driven decision making

Strong communication skills

Educación

Bachelor's degree in Finance

MBA

Herramientas

SAP

Other ERP systems

Descripción del empleo

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share‑and‑reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact. What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work‑life balance and flexibility through our Hybrid Work Model.

Job Description

The Europe I2C Director is primarily responsible for the end‑to‑end (E2E) delivery and implementation of I2C services for the region by coordinating the Transaction‑to‑Invoice, Billing, cash collection teams and Genpact resources to ensure the delivery of the key metrics and business objectives as well as driving the transformation agenda, encouraging and supporting standardisation, a culture of process improvement and the outsourcing of all possible activities to Genpact. Secure the integrity and compliance of all systems and processes associated with the declaration, master data pricing, invoicing and collections of the Customer portfolio. The Europe I2C Director will be responsible for regional management of the outsourced Service Provider (Genpact), ensuring the provision of services are in line with contract obligations and the delivery of services to the business meets the business’ needs and expectations. Work with the Strategy & IS teams on the prioritisation of the strategic initiative pipeline, to secure a fit for purpose change management, risk assessment and implementation plan.

Key Accountabilities

• Provide leadership, coaching and motivation to a wide range of professionals to achieve world class results, and high-performance levels on the Pulse survey.
• Oversee the full Invoice Production process, both automated and manual, to secure compliant, timely and accurate invoices for dispatch to customers, cash application, credit control, trade debtor cash collection and processes, debtor ageing and dispute process management support as well as the management of bad and doubtful debts.
• Ensure accuracy & integrity of customer master, pricing data and customer declaration processing.
• Work with regional Genpact counterpart in the delivery of the outsourced model, efficiency and automation initiatives as well as the resolution of any issues arising during the course of the activities ensuring compliant with Brambles accounting policies at all times.
• Drive continuous process improvement, coordinate with Genpact, Group Financial Controller and their team and other Regional Service Delivery Managers, to share best practice, design and implement global standardisation automation and eliminate/minimise non-value add activities for in scope I2C activities.
• Working in close partnership with Genpact, Group Financial Controller and their team and key stakeholders reach and maintain outsourcing levels towards peer group best practice levels for I2C.
• Develop metrics to monitor and measure the effectiveness of end to end performance (outside of the contractual KPI’s and CPI’s). Review regional I2C performance metrics / key SLAs to ensure the appropriate service levels are being met.
• Budget / forecast responsibility and commentary into variances for Trade Debtor, Unbilled Revenue and Doubtful debts lines of the Cash Flow Statement.
• Act as a key point of contact and communicate pro‑actively with the Business and Finance Leaders about I2C matters, including ensuring the business is educated on the appropriate channels for logging and tracking issues for resolution.
• Deliver excellent rating levels on all audits, both internal (Brambles, AENOR) and external audits for the I2C activities.
• Secure Business Continuity Plans for all core processes to guarantee the continuity of the business in front of any unforeseen event.
• Support the IT function in delivering projects including reviewing the scheduling and provisioning of adequate resources for quality assurance.

Qualifications

• Bachelor's degree in Finance or equivalent. MBA a plus.
• Basic general accounting knowledge and understanding of account receivables and DSO metric.
• Six‑Sigma black belt of green belt certification a plus.

Experience

• 10+ years CHEP experience or working in a multi‑cultural, international and matrix organisation.
• 10+ years managerial / supervisory experience, including being involved in formal change management programmes.
• Previous experience in transaction processing activities, including monitoring and enforcing KPI’s and contract SLA’s is preferred.
• 10+ years of technical leadership and track record in delivering innovative data solutions.
• SAP or other ERP system experience, including application of know how to solve business issues using technology.
• Proven track record in business process improvement and automation initiatives.

Skills and Knowledge

• Proven people‑manager, leading and coaching individuals; relating to people appropriately and effectively whilst working under pressure.
• Team orientation and desire / ability to partner and collaborate cross‑functionally.
• Strong communication and positive influencing skills – excellent written, verbal, and interpersonal skills.
• Good understanding of the use of information and digital technology in a strategic context.
• Project management.
• Detail oriented and process driven. Analytically minded.
• SAP P&I experience and knowledge highly advantageous.

Languages

• English.
• Other European languages would be a plus.

Equal Opportunity Employer

We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, colour, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Fraud Alert

Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at [e-mail].

Remote Type

Hybrid Remote

Skills to Succeed in the Role

Adaptability, Cross‑Functional Work, Data‑Driven Decision Making, Digital Literacy, Emotional Intelligence, Feedback, Inclusive Leadership, Innovation, Learn From Mistakes, Mentorship, Motivating Teams, Prioritization, Stakeholder Engagement, Talent Development