Especialista Técnico con Nivel Nativo Italiano

Amen; Barcelona; Híbrido; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A leading digital services provider in Barcelona is seeking a Technical Support Specialist to join their Italian Customer Care team. The role involves handling second-level technical assistance and maintaining high customer satisfaction. Candidates must be native Italian speakers with fluency in English and possess strong technical skills in WordPress, PHP, and Linux systems. This position offers opportunities for remote work and growth within a supportive team environment.

Formación

• Native Italian speaker with fluent English.
• Proficient in WordPress with demonstrable support experience.
• Knowledge of PHP, MySQL, and HTML is required.

Responsabilidades

• Provide second-level technical assistance through internal/external ticketing.
• Communicate empathetically with customers to deliver solutions.
• Promote and sell company services while identifying upselling opportunities.
• Collaborate with the team to improve processes.

Conocimientos

Native Italian speaker

Fluent English

Excellent knowledge of WordPress

Knowledge of PHP

Knowledge of MySQL

Knowledge of Linux operating systems

Excellent analytical skills

Excellent communication skills

Problem-solving skills

Proactive attitude

Herramientas

PHP

MySQL

Linux

WordPress

Descripción del empleo

Overview

Join the Italian Customer Care team at part of Team Blue, a company that has been leading the way in digital services for over 20 years. supports individuals, professionals, and SMEs in creating, promoting, and protecting their online identity, striving daily for excellence and customer satisfaction.

With continuous changes and new products on the horizon, we need someone with exceptional adaptability. Our motto is "You will NEVER be bored here". We always value honesty and direct communication.

This is a great opportunity for someone who enjoys helping others, is solution-oriented, and thrives in a fast-paced, team-focused environment. You'll be working closely with both customers and internal teams to maintain our high service standards.

If you're looking for a role with impact, structure, and supportive leadership this could be a great fit.

Role

Technical Support Specialist,

the chosen candidate will become part of the Technical Support Area team of Customer Care Italia. The role involves the management of second level customer support and sales requests, requires a proactive approach to training, change and team work. Remote working possibility, Barcelona based.

Main Responsibilities

• Second-level technical assistance through the internal and external ticketing system, telephone contact with customers on technical matters.
• Communicate clearly and empathetically with customers, understanding their needs and delivering appropriate solutions.
• Promote and sell the company's services, identifying upselling and cross-selling opportunities.
• Collaborate actively with the team to improve internal processes and enhance the service experience.
• Keep a strong focus on customer satisfaction, service quality, and responsiveness.

Requirements

• Native Italian speaker and fluent english
• Excellent knowledge of wordpress with demonstrable support experience
• Knowledge of PHP, MySQL and HTML
• Good knowledge of linux operating systems (centos, ubuntu, debian) shell linux (bash)
• apache base, mysql (usage, configuration)
• main web protocols ( imap / pop3 / smtp, ftp)
• SSL certificates : concepts, issuance request, installation
• dns system and record types, dig for name resolution
• Hosting knowledge, WHM
• Excellent analytical skills
• High level of proactivity – we value people who take initiative and don't wait to be told what to do.
• Excellent communication and problem-solving skills
• Principles of customer satisfaction, customer focus is a must
• Ability to adapt to change and thrive in a fast-moving environment

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